***NO C2C / NO SPONSORSHIP***
The Technology Delivery Engineer is responsible for solving complex technical issues, mentoring junior staff, and driving improvements. The role requires at least four years of technical support experience, strong troubleshooting skills, and a focus on customer satisfaction.
Key Responsibilities:
- Provide expert technical support via phone, email, chat, and remote tools for complex hardware, software, and network issues.
- Lead troubleshooting efforts and solve advanced technical problems.
- Mentor junior team members and guide them in best practices and problem-solving techniques.
- Collaborate with teams like Networking, IT, and Security to resolve complex issues.
- Build strong relationships with key customers and ensure their needs are met.
- Continuously improve support processes to boost efficiency and customer satisfaction.
- Keep detailed records of technical issues and solutions in a ticketing system.
- Participate in on-call rotations to provide after-hours support as needed.
Requirements:
- Bachelor's degree in IT, Computer Science, or equivalent experience.
- 4+ years of experience in technical support.
- Advanced knowledge of hardware, software, operating systems, and networks.
- Strong troubleshooting skills and experience with diagnostic tools.
- Leadership and mentoring abilities.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Must be vaccinated against Covid-19 (unless legally exempt).
- Full-time, in-office role in Salt Lake City, Utah.
