LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Job Title: Area Vice President Lead, North America - West
Location: Bay Area, Los Angeles, San Diego, Seattle, Phoenix (we are only accepting applicants in these states)
Reports to: SVP for Americas
Overview: LivePerson is seeking a talented and hands-on Area Vice President Lead of Sales to lead and grow a team of Enterprise sales professionals. This is a first-line management position that offers a fast path to second-line management for the right leader as we expand our presence in North America. This is a hands-on, customer-facing, high-impact role where you will be actively engaged in key deals, building and mentoring your team, and forging strong relationships with customers.
Key Responsibilities
- Delivering on the Area Number: Building and managing a team and strategy that consistently delivers on the Area quota.
- Team Building & Recruitment: Recruit, hire, and develop a high-performing, diverse team of Enterprise field sales professionals.
- Leadership & Mentorship: Continuously coach and mentor your team to help them excel in sales performance. Lead by example, setting high standards and fostering a collaborative, supportive environment.
- Sales Strategy & Execution: Define and execute the sales strategy for your region, leveraging creativity and an entrepreneurial mindset to drive growth.
- Operational Excellence: Manage pipeline, forecasting, and overall sales operations to ensure the highest level of efficiency, productivity, and accuracy.
- Partnerships & Collaboration: Develop a partner strategy, working closely with Channel, SI, and Alliances teams to optimize productivity and effectiveness.
- Customer Engagement: Represent LivePerson at customer meetings, support your team in large opportunities, and build executive-level relationships with key customers.
- Performance Management: Drive a culture of accountability and success by setting clear goals and managing performance through data and KPIs.
Who You Are
- Recruiter at Heart: You are passionate about identifying, attracting, and developing top talent.
- Team Player & Supportive Leader: You foster a collaborative and inclusive team environment, nurturing talent and creating pathways for success.
- Experienced Sales Leader: You have a proven track record of leading and developing successful enterprise field sales teams, particularly in a software sales environment. Experience in AI, machine learning, SaaS, or messaging markets is a plus.
- Hands-On & Customer-Focused: You thrive in front of customers, rolling up your sleeves to help your team succeed. This is not a desk job—you’re actively involved in the field.
- Energy & Creativity: You bring enthusiasm, creativity, and an out-of-the-box mindset to your work. You challenge norms to improve efficiency and achieve better outcomes.
- Strong Communicator & Networker: Your communication skills are top-notch, and you’re able to connect with a wide range of stakeholders, from sales reps to C-level executives.
- Passionate & Inspiring: You inspire passion and commitment in others through your own drive and enthusiasm.
- Customer-Centric: You deliver exceptional service, consistently exceeding customer expectations.
Requirements
- Proven experience in managing and developing enterprise field sales teams within a software sales organization.
- Strong background in recruiting, mentoring, and building high-performing teams.
- Consistent track record of exceeding sales quotas and driving team success.
- Experience selling complex solutions to large enterprise clients.
- Deep understanding of sales operations, pipeline management, and forecasting.
- Experience in selling Contact Center or Customer Experience solutions highly desired.
- Knowledge of AI, machine learning, SaaS, or messaging markets preferred.
- Excellent communication, leadership, and interpersonal skills.
If you are a dynamic sales leader ready to make a significant impact in a rapidly growing, expert-based culture, LivePerson would love to hear from you. Join us in our mission to transform how brands communicate with their customers through trusted Conversational AI.
Benefits: The salary range for this role will be between $[ 160,000] to $[$200,000 ]. 50/50 split. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Why You’ll Love Working Here
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
