Job Overview
We are seeking a dedicated Information Technology Engineer to join our innovative team in Scottsdale, AZ, with the flexibility of remote work. This role is essential for providing exceptional support to our clients while tackling diverse challenges across multiple projects, allowing for significant professional growth and development.
Company Culture and Values
As a rapidly expanding IT services firm, we pride ourselves on fostering a collaborative, inclusive, and inspiring work environment. Our mission is to empower our employees to achieve both personal and professional aspirations while effectively addressing our clients’ business challenges. We are committed to continuous improvement and training, ensuring our team members are equipped to thrive in a dynamic, results-oriented setting.
Key Responsibilities
- Provide support for client end users, both onsite and remotely, addressing hardware and software issues, including operating systems, office applications, and printers.
- Resolve system and application problems in a timely manner, ensuring thorough follow-through.
- Assist in the management of daily IT initiatives.
- Onboard new clients according to established procedures, documenting their infrastructure for the engineering team’s reference.
- Contribute to documentation and training efforts aimed at enhancing the client experience.
- Install, configure, and maintain computer systems, network elements, and related equipment.
- Conduct monthly assessments for assigned clients.
- Document daily activities using the ConnectWise ticketing system.
- Participate in the on-call rotation as part of the team.
- Provide desk engineer services for up to two days weekly.
- Support the assigned desk engineer with tickets and calls, and perform additional duties as required.
Required Skills
- Experience in desktop and user support.
- Proficiency in Active Directory.
- Understanding of networking concepts.
- Excellent technical skills with a customer-focused approach.
- Strong business acumen complemented by effective communication skills.
- Proven ability to consistently meet performance goals.
Qualifications
The following qualifications are preferred but not mandatory:
- Knowledge of virtualization technologies (e.g., VMWare, Hyper-V, Citrix).
- Experience with Windows Server (versions 2008, 2012, 2016, and 2019).
- Familiarity with cloud solutions (e.g., Azure, AWS).
- Proficiency in MAC OSX.
- Relevant certifications (A+, Network+) that are current or recently recertified.
- Ability to work independently and deliver outstanding customer service.
- Some knowledge of IT best practices, with sound judgment in addressing clients’ needs.
- Adaptability to diverse business cultures and environments.
- Strong oral and written communication skills, especially with non-technical professionals.
Career Growth Opportunities
We prioritize the professional development of our employees, offering abundant opportunities for training and skill enhancement. Our commitment to career advancement ensures that you can contribute meaningfully while building your expertise in a supportive atmosphere.
Compensation And Benefits
We offer competitive salaries commensurate with experience, along with a comprehensive benefits package that includes:
- Health, dental, and vision insurance (with premiums covered up to 99% for employee coverage).
- Flexible spending accounts (FSA) and health savings account (HSA) options.
- Employer-paid life insurance and AD&D, with additional coverage available for purchase.
- Paid holidays, vacation, and sick leave.
- A flexible hybrid work environment.
- Retirement plan (401K).
- Professional training and development opportunities.
Employment Type: Contractor
