Join our cause of helping 1 Billion people with streamlining technology. Learn the Delta Method by the inventors of managed services with 3x weekly personal development as well as unmatched benefits.
The core mission of a Cyberist Specialist is managing and implementing strategies to streamline technology for financial and professional service clients. Cyberist specialists are expected to respond to client requests promptly, follow-up regularly, proactively resolve errors, document and improve repetitive tasks, and implement projects to avoid loss and improve business. Cyberist Specialists configure and troubleshoot cloud, virtual, and physical hardware and software systems; provide technical assistance and training to system users; and update knowledgebase and Standard Operating Procedures.
Accountability
- Support: Provide outstanding support with a 4-6 person team to help assigned clients.
- Projects: 10 projects completed annually using Delta methodology.
- Documentation: 12 standard operating procedures or blog posts annually and system plan update with each project.
- Activity: Follow-up and cases completed daily. Project completion within 15 days. 2 CPE/Certification events as needed.
Desired Skills and Experience
- Courteous & humble - Windows & Windows Server
- Superior communication - Active Directory
- Client empathy - Exchange and SQL
- Strong time management - Remote Desktop and Virtualization
- Analytical reasoning - Networking and firewalls
- Results oriented - Microsoft Online Services
- Resourceful & proactive - Dell desktop, servers, and storage
BS/BA or 3-5 years of experience required with annual background check. A personal smartphone and home computer with Internet access is expected, as well as a valid driver’s license/insurance and ability to lift or move a PC. Reasonable accommodations may be made for individuals with disabilities.
