** W2 only - Not available for C2C or 1099 consulting **
Target Start Date:
November 18, 2024
In this key role, you will be responsible for in depth gathering, developing, and maintaining business and technical requirements to assist with migrating client partners from VPNs to virtual secure solutions. Responsible for ensuring the business requirements are fully gathered, documented, and aligned with functional digital profile builds, identity management, application architecture details, etc. You will be working on high visibility projects and play a key role to delivering on Digital Technology and Innovation initiatives. You will work with global and functional area business/technical teams, system and project owners, and External Business Partners while serving a technical solution SME.
This team is responsible for the design, development, delivery, governance, and life cycle of messaging and collaboration technologies. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.
Responsibilities:
- Maintain progress on key initiatives and drive project milestones to completion
- Facilitate communication between business unit(s) and IT from initial requirements to final implementation
- Communicate directly with cross-functional team members/leads to confirm requirements and clarify business objectives/task
- Take ownership of relevant requirements issues and coordinate through to completion
- Document functional digital profiles based on least privilege principle
- Interact with multiple cross-functional areas to understand and develop joint roadmaps/strategies
- Use ServiceNow to log tickets and track progress for required changes in DevOps & SDLC processes
- Identify, document, and escalate complex, break-fix issues and track to resolution
- Provide clear documentation for delivered solutions and processes, integrating documentation with the appropriate repositories, and informing corporate stakeholders
- Implement solutions for external clients based on functional specification and capabilities
- Identify and flag tech security gaps in system level access
- Interact with Information Security and Identity & Access Management teams to ensure solutions are scalable, secure, and optimized to protect company information
- Perform hands-on technical work and deliver readiness training to external business partners
- Monitor approval queue in ServiceNow
- Maintain knowledge of IS quality and compliance policies, SOPs, and associated documents
- Apply analytical skills to evaluate and interpret complex situations/problems using multiple information sources
Qualifications:
- Technical background OR general understanding/experience with the following:
- VPN/Firewall (i.e., Fortinet)
- Cloud Technology, SaaS, PaaS, cloud APIs/gateways
- Microsoft Cloud PC
- Azure AD and Identity Management Platforms
- Messaging and Collaboration Tools (Office O365, Webex etc.)
- Experience using Scrum and Agile methodologies for managing projects
- Experience virtually assembling data points to underpin business cases with a strong technology acumen, open-mindedness, and agile approach.
- Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them
- Experience interacting with vendors and understanding joint roadmaps/strategies, potential overlaps, or conflicting requirements
- Experience with third-party organizations responsible for the operational support of the service
- Experience developing continual testing practices within a Digital Workplace Ecosystem (Platforms, Applications, EndPoint technologies) to minimize/lower risk or Cyber-Security threat
- Demonstrated skill in both crisis management and expectation management
- Strong analytical and critical thinking skills with the ability to perform detail-oriented work
- Strong organizational, facilitation, work planning, and multi-tasking skills
- Excellent interpersonal skills and the ability to communicate and collaborate proactively with others
- Attention to detail and strong troubleshooting aptitude
- Demonstrated ability to work in a fast-paced global team environment
- Ability to identify business and technical patterns and translate them into standardized solutions
- Good understanding of security risk management, data protection, compliance, records information management and privacy
