Company Overview
Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www.cemexusa.com/careers . For direct access to CEMEX Career Opportunities, visit us at https://jobs.cemex.com/ .
Job Summary
The position is an integral role responsible for the end-to-end support and delivery of IT Services to all lines of business Stakeholders in the Mid-South including the support of US L2 and L3. The main purpose of this role is to ensure business-IT alignment, and IT service level agreements are delivered effectively.
Job Responsibilities
- Region offices IT Operations & Service Delivery – end-to-end support on any IT related issues & requirements in the Regional facilities
- Deliver results using defined priorities and KPI for all IT Field support technicians for the Mid-South Region
- Annual availability commitment of 99.95% of networking systems in all Regional facilities by managing incidents with networking managed services partners.
- Manage support and implementation of all network devices (routers, switches & access points) together with outsourcing partners
- Manage support and implementation of all End User tools, requests, incidents (PC, printers, telephones, headsets, applications support) together with outsourcing partners
- Planning, procurement, deployment, and break-fixes to maintain optimal performance of End User tools, PC’s and IT peripheral devices and in all Regional facilities
- Support the US L2 and L3 based in the Regional offices with their computing and telecommunication needs and meeting with regional leadership frequently
- Detect and analyze process defects and/or opportunities applying improvement actions & automation for Regional facilities
- Manage outsourcing partners to determine how to improve both current and future systems and capacities in Regional facilities
- Approve and make decisions within field services scope on technologies used and how it impacts the Regional facilities operations for both the legacy and digital enablement requirements
- Lead improvement initiatives to increase operational stability with both internal and external IT and business operations stakeholders in the Regional facilities
- Adhere to all CEMEX, OSHA, and MSHA rules and regulations, and wear proper safety equipment while on plant grounds
- Meet or exceed company safety standards
- Perform other job responsibilities as assigned by management
Qualifications
- College degree in Computer Science or related field, or 5+ years of experience in IT Service Mgmt or IT Infrastructure related field
- 5+ years of experience supporting End User Tools (PC, Printers, monitors, O365, etc)
- 5+ years of experience working with IT network infrastructures (circuits, routers, switches)
- 5+ years of experience working with IT related projects
Knowledge, Skills, And Abilities
- Intermediate skills in Microsoft Office 365 including TEAMs, PowerPoint, Word, Etc)
- Strong interpersonal skills and attention to detail
- Team player, able take a leadership role in dealing effectively with various internal and external teams/departments
- Proven ability to work independently, meet multiple deadlines, and manage workload in a fast-paced environment
- Ability to work independently and with minimal supervision.
- Ability to learn and comprehend new technologies quickly
Working Conditions
- Capable of working in an office environment
- Capable of working extended hours as needed
Physical Requirements
- Ability to work with standard office computer equipment
- Ability to participate in required overnight travel as necessary
Legal Notices
CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.
CEMEX is an E-Verify participating employer.
Arizona Smoke-Free Act. CEMEX complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes
- 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.
CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).
EEO Statement - En Español
CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.
