- NO THIRD PARTIES.
- NO LLC/INC/CTC.
- MUST BE ABLE TO BE 100% ONSITE
- EXCELLENT COMMUNICATION AND CUSTOMER SERVICE SKILLS.
- MUST HAVE ALREADY COMPLETED EDUCATION AND NO LONGER IN SCHOOL.
- MUST HAVE MINIMUM 6 MONTHS TO MAXIMUM 2 YEARS OF IN PERSON DESKTOP SUPPORT EXPERIENCE.
DESKTOP SUPPORT
You will get to:
• IMACs: perform installs, moves, adds and changes
• Monitor inventory of computers and network equipment
• Perform preventive maintenance of equipment as needed
• Troubleshoot and/or resolve problems by providing support services and information for laptops, desktops, and phones
• Provide executive support
• Assist Facilities Services with Relocation support
• Provide orientation to new users of existing technology
• Provide end-user training for hardware and software
EDUCATION PREFERRED
• Bachelors
• A+ Training and/or Certification
• MCP Certification
EXPERIENCE REQUIRED
• 6 months to 2 years IN PERSON DESKTOP SUPPORT EXPERIENCE in an enterprise environment
• Basic troubleshooting of hardware and software issues
• Knowledgeable in O365, Win10, SCCM and Trend Micro
• Must be customer-facing with strong English skills, written and verbal
• Basic knowledge of Networking fundamentals/protocols (DHCP, TCP/IP, LAN, WAN)
• Possess the ability to test hardware and peripherals and replace parts and components
• Ability to prioritize workload according to urgency and work independently
