Job Overview
Join our esteemed multi-office dental practice, recognized for over 60 years of excellence in the dental sector. We are committed to maintaining a positive work environment and delivering exceptional customer service. We are in search of a proficient IT System Administrator to oversee and enhance our organization’s IT infrastructure, ensuring a seamless computing experience for our teams.
Key Responsibilities
- Manage system requirements, execute upgrades, and continuously monitor performance to guarantee optimal functionality of the IT environment.
- Conduct server maintenance, including the installation and management of server operating systems and software, while ensuring regular data backups and protection against unauthorized access.
- Supervise the provisioning, installation, operation, and maintenance of all organizational hardware and software.
- Offer troubleshooting support for company computers and peripherals, addressing installation, upgrades, and complex technical issues.
- Maintain comprehensive documentation and inventory of the IT environment, actively participating in cross-training initiatives.
- Engage in helpdesk ticket resolution across all offices and remote teams, ensuring prompt assistance through on-call and off-shift rotations.
- Coordinate end-user hardware and software upgrades, focusing on strategic planning and execution.
- Provide routine assistance with business systems processes, demonstrating our fundamental values of integrity, commitment, innovative thinking, customer service, and teamwork.
- Perform hands-on technical support and specialized IT tasks related to dental operations, including occasional travel to dental offices as necessary to resolve issues.
Required Skills
- Strong knowledge of IT systems and infrastructure.
- Excellent troubleshooting and technical support capabilities.
- Proficient communication skills for interaction with internal and external stakeholders.
- Experience in hardware and software maintenance.
- Strong organizational skills and meticulous attention to detail.
- Ability to effectively manage end-user hardware and software upgrades.
Qualifications
- Bachelor's degree in Information Technology or a related field with a minimum of 2 years of experience, OR an Associate Degree in Information Technology with at least 4 years of experience, OR relevant experience totaling 6 years without a degree.
- Preferred industry certifications.
- Networking experience is advantageous.
- A valid driver's license is required.
Career Growth Opportunities
We are dedicated to fostering the professional development of our employees and offering opportunities for career advancement within our organization.
Company Culture And Values
Our dental practice is built on the principles of teamwork, integrity, and a commitment to providing exceptional customer service. We strive to create a supportive and thriving workplace for our employees.
Compensation And Benefits
We offer a competitive compensation package, including comprehensive health, vision, and dental benefits, a 401K with company match, an Employee Assistance Program (EAP), weekly pay, life insurance, paid time off, and engaging company-sponsored events throughout the year. We have been recognized as a Great Place to Work for 2020, 2021, 2022, 2023, and 2024.
Employment Type: Full-Time
