SUMMARY OF FUNCTIONS:
As a Network Engineer III, you will ensure sound delivery of technical services for new and existing clients. You will be part of a team supporting a hosted environment that delivers hosted services to thousands of users across our competitive marketplace. You will be providing a mixture of preventative support as well as integration activity around Windows Server environment, Virtual Platforms, and more. You will be looked upon as a subject matter expert and advocate to fellow team members on making reliable technical decisions around supporting and deploying soundly engineered services and complex systems that run some of our customers’ business critical systems.
KEY RESPONSIBILITIES:
- Responds to escalations and requests for assistance with the Level II Technicians, with business and personal computer systems.
- Identify problems, troubleshoot, and implement resolutions to assist end users.
- Performs review audits of client’s current information systems. Evaluates operating practices to determine if controls and security measures are adequate. Assesses dependability and integrity of information systems and associated data.
- Perform Disaster Recovery functions for supported end clients.
- Perform Network and Security Audits.
- Oversee and administer client’s network servers, network infrastructure, peripheral devices, and workstations.
- Monitor performance and maintain security of LANs. Work with multiple hardware and software platforms.
- Assesses network performance. Sets up and observes network systems and peripherals. Recommend and implement upgrades or improvements. Resolves network problems and offers technical assistance to users.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations.
- Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Utilize our organization’s monitoring software/hardware used in maintaining the client’s network infrastructure.
- Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
- Documentation: Keeping detailed records of network configurations, policies and procedures.
- Complete & maintain required certifications as an example: Network+ and CompTIA A+, VDP and AZ-900.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
QUALIFICATIONS:
- Comprehension of Network Setups and Configurations
- At least 4 – 8 years of experience working in IT Service Team/MSP NOC Team Environment as a Network Administrator, System Administrator, Network Engineer, or equivalent.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Proficient in Microsoft 365 Administration & Management. Minimum four (4) years’ experience – Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support.
- Minimum four (4) years’ experience – Switching/VLAN/Routing/Firewall Support.
- Minimum four (4) years’ experience – Server Hardware Technologies (CPU/RAIS/SCSI) Support.
- Minimum four (4) years’ experience – Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support.
- Experience in virtual desktop and virtual apps distribution
- Experience managing network project, including planning, execution and monitoring.
- Clean driving record.
SKILLS & KNOWLEDGE:
- Perceived capacity to exude Personal Credibility and Professional Integrity.
- Positive attitude towards people and problems.
- Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
- Explicitly proficient communicator, including writing, speaking, editing, proofreading.
- Ability to work on small and large projects with great attention to detail.
- Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
- Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
- Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
- Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
- Basic computer and operating system knowledge.
- Interpersonal skills such as: telephony skills, communication skills, active listening, and client-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
- High level problem-solving and communication skills.
- Excellent leadership and mentoring skills.
- Cloud Architecture Experience.
- Knowledge in O365- Backend Operations / PowerShell.
- VOIP Experience is a plus.
- Email Migration and DNS configuration Skills.
