Network Engineer

firstPRO, Inc • Fort Washington, PA, US • 14h ago

Job Duties:

Configure and maintain network hardware such as routers, switches, and firewalls.
Monitor network performance and troubleshoot issues to ensure optimal connectivity.
Perform regular network maintenance tasks, including updates and patches.
Respond to user inquiries and provide technical support via phone, email, or chat.
Diagnose and resolve hardware, software, and network issues for end-users in two facilities.
Assist with the setup and configuration of user accounts and permissions.
Implement and maintain network security protocols to protect data and systems.
Monitor for security breaches and respond to incidents promptly.
Maintain detailed records of network configurations, changes, and issues.
Document user interactions and resolutions in a ticketing system.
Install and configure new hardware and software as needed.
Perform system upgrades and ensure compatibility with existing infrastructure.
Test and deploy updates to ensure systems are up-to-date.
Work closely with IT management to resolve complex issues.
Communicate effectively with users to understand their needs and provide solutions.
Participate in team meetings and contribute to ongoing projects.
Perform routine checks on network and system health.
Proactively identify potential issues and address them before they escalate.
Stay updated with the latest technology trends and best practices.
Participate in training sessions to enhance technical skills.
Provide training to users on new systems and software.
Generate reports, create diagrams via Microsoft Visio, and propose solutions to optimize the network.
Attend and conduct meetings with other departments for integrated solutions.
Speak to and translate complex technical terminology to higher level authorities.
Interface, work with, and assist customers and peers with customer services best practices.
Perform after hours maintenance windows.

Job Requirements:

Educational requirements include a bachelor’s degree in a related discipline from an accredited college or university and/or the equivalent experience in network engineering.
Experience requirements include 3 years of progressive experience in computer system/network engineering, including 2 years of specialized experience related to the task.
Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) certification or equivalent network vendor certificate.
Experience with deployment and administration of routing, switching, wireless, firewall technologies, load balancing, and protocols
Experience with Ruckus/Brocade routing/switching devices and operating systems.
Experience with Extreme Networks routing/switching devices and operating systems.
Experience with Aruba wireless devices and operating systems.
Experience with VMware NSX-T or infrastructure as code datacenter deployments.
Experience with Ciena DWDM devices and operating systems.
Ability to interface with multiple monitoring systems and establish reports

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