Job Summary
The IT Server Administrator is responsible for the design, implementation, maintenance, and support of the IT infrastructure. This role requires a combination of technical skills, project management capabilities, and the ability to communicate effectively with various stakeholders to ensure the reliability, performance, and security of the IT systems. The IT Server Administrator's responsibilities will include network server, VMWare, data storage, desktop, data center/hosting, VoIP, video conferencing, and various other projects within Wisemen.
Primary Duties & Responsibilities
- Provide support for Level 1-3 escalated issues.
- Provide daily operational support for LAN/WAN networks, and WiFi, including firewalls.
- Support infrastructure deployment efforts.
- Heavy VMWare support.
- Provide Firewall support using SonicWall.
- Develop, modify, and improve client infrastructure solutions.
- Manage the Zendesk help desk system for open issues, and customer communications.
- Assist in the building of new networks to design specifications.
- Possess effective written and communication skills.
- Ability to meet deadlines and bring systems-level projects to completion.
- Updates project plans for IT projects including objectives, technologies, systems, information specifications, and schedules.
- Assists in specialist projects as requested by Senior IT personnel.
- Participates in IT meetings, workshops, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
- Deploys desktops, laptops, monitors, phones, and peripherals as instructed by Senior IT personnel.
Qualifications
- Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent industry experience.
- Proficiency in managing and supporting various IT infrastructure components such as servers, storage systems, networks, and cloud environments.
- 2+ years of experience with VMWare Virtualization.
- 2+ years of experience with PowerShell.
- 2+ years of experience with Azure Active Directory.
- Strong knowledge of operating systems (Windows, Linux, etc.), virtualization technologies, and database management.
- 2+ years of experience with Sonicwall NetExtender VPN.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Effective communication skills to interact with technical and non-technical stakeholders.
Preferred Qualifications
- 3-5 years of experience in IT infrastructure management, systems analysis, or a related role.
- Familiar with the Zendesk Ticketing System.
- Experience in working in a VLan environment.
- Strong project management skills with the ability to lead and coordinate multiple projects.
- Relevant certifications (e.g., CompTIA Network+, MCSE Certification) are a plus.
About the Company: Founded in 2010, we are a minority-owned, HUBZone certified, small business concern and GSA Schedule holder, based in Atlanta, GA. As an enterprise solutions provider, we offer a wide range of consulting and solutions development services designed to help you deploy the right resources at the right time, the first time. With decades of experience, our leadership team leverages modern technology and future concepts to deliver our flagship services with excellence. We specialize in helping commercial clients enhance their capabilities while improving operational efficiency, and we champion efforts to help modernize agencies and reduce government burden. We value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our company. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.
About Wisemen Multimedia, LLC
Founded in 2010, Wisemen Multimedia, LLC (EIN 27-2836493, DUNS 034-931-168, UEI QMEAXFXBFFT3) is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies. Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone. Let us know if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone. https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5
