Description
GENERAL FUNCTION
Responsible for computer system administration, including installing, testing, configuring, maintaining and troubleshooting Puyallup Tribal Health Authority’s (PTHA’s) computing systems used for the transmission of voice, data and video in a secured format. In addition, this position is responsible for IT infrastructure assets including but not limited to: hardware software, telecommunications, and wireless systems to ensure the overall performance and availability to PTHA users.
Essential Job Functions
- Responsible for performing Microsoft Windows and Azure configuration, implementation and technical support on a daily basis.
- Responsible for performing system backups including configuration, implementation, upgrades and support on a daily basis.
- Responsible for performing system and server configuration, implementation, redundancy checks and technical support on a daily basis.
- Provide regular status updates as needed to end users regarding their projects and support requests. Updates are to be provided from initiation through resolution/completion.
- Analyze and troubleshoot computing problems on a daily basis, or sooner if needed.
- On a daily basis provide second level support to the Help Desk and I.T. Specialists.
- On a weekly basis provide second level support to the I.T. Specialists performing tape management.
- Monitor system and operational health through dashboards and alerts and take appropriate action to remediate concerns on a daily basis.
- Report errors or issues to Health Technology Manager on the same business day the issue is discovered.
- Perform software & system updates and maintenance quarterly or sooner if needed.
- Use asset inventory software to maintain up to date reports on software/hardware inventory, licenses and warranty information on a quarterly basis, or sooner if needed.
- Responsible for documentation and cross training of new and existing systems.
- Analyze & assess capacity of hardware/OS/systems and recommend upgrades/changes that will enhance performance and meet business needs on a quarterly basis or sooner if necessary.
- Validate server recovery and restore procedures alongside the Systems Engineer on a quarterly basis.
- Identify and implement appropriate enterprise level solutions as soon as possible when issues arise.
- As directed: Research, evaluate, test, recommend and support scalable solutions for PTHA’s computing environment
- Initiate contact with vendors as needed or requested. Act as the primary point person in handling vendor interactions.
- Stay knowledgeable of current and evolving networking technologies, solutions and products by attending at least 8 hours of appropriate web based continuing education annually.
- Responsible for knowing and understanding the concepts, industry standards, practices and tools relating to high-availability networks.
- Participate in the after hour on-call coverage according to schedule, or as needed.
- Provides after-hours maintenance as directed or as necessary.
Requirements
- Bachelor Degree in an IT related field
- At least one (1) year as Microsoft Systems Administrator in an environment with 100 or more networked computing devices
- Experience with Microsoft Exchange, SCCM, and desktop computers running Windows 10/11
- A current certification in one or more of the following areas required: Microsoft Fundamental or Associate-level, Microsoft 365 Fundamental or Associate-level, or Cisco Associate-level
