The Junior System Administrator will analyze, report on, and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Some limited evening and weekend work may be required.
Desired Qualifications
- Windows Systems (deployment, imaging, troubleshooting)
- VMware (troubleshooting/patching)
- Active Directory (group policies, configuring accounts)
- Strong troubleshooting + design experience is key
- Experience with Avaya VoIP platform
- Working knowledge of LAN/WAN networking
- Working knowledge of computer hardware and peripherals
Position Responsibilities
- Resolve desktop, network, server and voice hardware or software based issues.
- Performs voice communication system migration activities utilizing various management tools and techniques
- Will be responsible for migrating voice communication services to a new VoIP platform.
- Provisions voice communication end points with a high level of accuracy
- Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary
- Provides customer support and training on voice communications at time of installation
- Creates and maintains documentation on voice communication systems, services, and inventory
- Works within a centrally managed enterprise IT environment
- Interacts professionally and respectfully with all levels of organization personnel
- Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery
Education and Experience:
- Associate’s or bachelor’s degree and 4+ years of related information systems experience, or an equivalent combination of education and experience
Experience Requirements
- Ideally 2+ years in a systems administration or engineering role with heavy troubleshooting and design within Windows operating systems
- Strong technical knowledge of telecommunications, network and PC operating systems.
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent organizational skills and the proven ability to successfully manage multiple and varied tasks
- Proven ability to bring a high level of detail and accountability to tasks
- Strong problem-solving skills and the ability to quickly learn new software
