Company Overview:
Subsidium, Inc. is a global provider of engineering, systems integration, technical, and programmatic services to both Government and Commercial entities. Subsidium provides mission critical services to Department of Defense (DoD) customers in CONUS, OCONUS, and forward deployed environments. Our customers demand the innovative, flexible, and mission focused approach that we deliver. Subsidium is dedicated to helping our customers overcome challenges through innovative solutions; particularly the continuing and evolving challenges presented in the transformation of the U.S. military and in the global war on terror. Subsidium and its employees are committed to mission accomplishment and organizational excellence.
Location: 601 Pennsylvania Ave. NW (North and South Buildings), Washington, D.C.
Job Summary:
The National Gallery of Art is an art museum in Washington, D.C. The Gallery serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. The Gallery develops the understanding of art through collecting and exhibiting in ways that reflect our nation and its histories; preserving its collections for future generations; and delivering compelling public programs and events, engaging digital experiences, and groundbreaking scholarship.
The National Gallery uses Information Technology (IT) in the execution of its mission. The information technology services are managed by Treasurer’s office of Digital Solutions (TDS). These services are delivered through various departments within TDS. The purpose of this work is to procure customer-oriented, technical contractor personnel to supplement the National Gallery’s information technology staff supporting Tier 1 and Tier 2 User Services/Helpdesk support for endpoint computing and end-user services.
Responsibilities/Duties:
- Utilize Jamf Pro for efficient management of Apple devices
- Integrate Mac systems seamlessly with Active Directory, ensuring smooth operations across platforms
- Demonstrate expertise in Mac hardware, macOS, iOS, and software applications to provide comprehensive support and troubleshooting
- Utilize strong diagnostic and problem-solving skills to address technical issues promptly and effectively
- Use Terminal for advanced troubleshooting and system configurations
- Experience with scripting languages e.g., Bash for automation tasks
- Conduct system and network configurations through Terminal commands, ensuring optimal performance and security
- Apply knowledge of Unix-based systems to Mac and iOS environments for enhanced efficiency and functionality
- Manage and troubleshoot security protocols and permissions via Terminal, ensuring compliance and data integrity
- Oversee iOS device management, including configuration profiles, MDM solutions, and app deployment
- Provide expert-level support for iOS troubleshooting and issue resolution, staying updated on the latest developments in iOS and macOS platforms
Qualifications:
- Experience utilizing and maintaining JAMF, and Active Directory
- JAMF Pro 200 certification or above
- Experience supporting MacOS across a range of versions
- Experience supporting common MacOS applications such as Adobe Creative Cloud and Microsoft Office 365
- Ability to work independently and in a team environment
- Excellent organizational skills and attention to details
- Experience working with Terminal and command lines
- Must be well versed in dealing with staff that are both technical and non-technical
Education/Certifications:
- A minimum of 4 years of work-related experience
Benefits and Perks:
- Medical / Vision and Dental Plans
- Holiday and Personal Time Off Pay
- 401K
- Life Insurance
- Education and Training Assistance Program (discussed during the onboarding process)
- Incentive Plans and Referral Bonuses
- Employee Assistance Programs
Subsidium, Inc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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