Title: Senior Vendor & Contract Operations Manager - Cybersecurity Services
Location: Miami, FL (Onsite)
Relocation Assistance: Yes
Sponsorship: No
Salary: $120,000 - $150,000/year + $15k Bonus + Benefits
Hiring Manager: We are looking for a candidate with solid Contract negotiations, Vendor Management, and Service Delivery experience.
Overview
- Responsible for performance, and relationship management of the hardware, software, and labor agreements of the company's Cybersecurity Services Team.
- Responsible for managing a portfolio of contracts worth over $300M.
- Oversees managed service agreements to ensure transparency on performance and adherence to contractual obligations by the vendor.
- Conducts recurring compliance reviews with vendor and IT leadership.
- Will be managing a large portfolio of contracts.
- Will coordinate efforts, and drive contracts to completion.
- Will Facilitate contract reviews, work with sourcing, proactively raise amendments or renewals, and drive vendor performance and management.
Main Required Skills
- Vendor Management.
- Contract negotiation/review/management.
- Solid experience working on a complex procurement team.
- Solid RPF process expertise.
Essential Functions
- Performance Management: Drive quality vendor delivery through the analysis, interpretation, and management of performance metrics. Ensure vendor accountability through robust service-level reporting.
- Vendor Relationship Management: Holds regular business reviews to help identify, develop, and strengthen relationships with key strategic vendors.
- Helps develop vendor management processes including templates and cadence for business reviews. Ensures vendors are following our processes and procedures.
- Owns vendor relationships. Responsible for onboarding and offboarding any GCS vendors as well as ensuring compliance with our established third-party risk management process
- Continuous Improvement: Responsible for developing and implementing a multi-faceted continuous improvement process incorporating both observed issues as well as recommendations for process improvements
Qualifications
- A bachelor’s degree in business, Finance, Supply Chain, or Information Technology. Master’s degree is a plus.
- 7+ years in a vendor management or service delivery role with experience generating, amending, and terminating contracts. Experience designing and monitoring SLAs.
- Experience with ServiceNow or other ticketing systems, CMDB, and ITIL.
- Experience with Contracts management systems.
- Experience with contracts and vendor management for a large, shared services organization is a requirement.
- Experience with cybersecurity vendors is a plus.
