Job Description
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Lead Designer focused in Design Systems for Consumer Bank, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
You'll be responsible for building and managing a team of designers focused on maintaining our catalog of design fundamentals, components, patterns, and layout templates. You’ll work closely with designers, engineers, product leaders and the other design system leads to craft a collection of assets and guidance that is responsive to the needs of the product design teams while still focused on delivering a consistent employee and customer experiences. In this lead role, you’ll be expected to interface directly with product designers, engineers and product owners to understand product needs to grow the design system and on occasion defend design system decisions and the guidance it provides with strong and convincing rationale and logic. You can expect to collaborate with a multi-disciplinary team that includes researchers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms.
Job Responsibilities
- Be a leader in the definition and curation of shared design and experiences across all our digital products
- Plan and oversee the work of members of your team
- Contribute to high performing teams through the development of self and others, emphasizing continuous learning and growth
- Prioritize work based on needs, impact, and available resources
- Understand and communicate macro business objectives and how they apply to your team’s work
- Partner with designers, developers, and product owners to apply and evolve our design system
- Develop thinking through wireframes, visual studies, motion studies, prototypes
- Present and communicate work and recommendations to the larger design organization
- Ensure our design patterns maintain the highest of quality standards
- Build relationships with other design leads and key stakeholders to drive adoption of our design system
- Identify opportunities to increase the consistency of our customer and employee experience
Required Qualifications, Capabilities, And Skills
- Bachelor’s degree in relevant field, plus 5 or more years of design experience
- Ability to synthesize complex, interdependent, and sometimes competing needs
- Excellent time management skills and the ability to be self-directed
- Must be capable of independent decision-making to achieve a shared team goal
- Ability to work closely with other disciplines to understand design context
- Ability to deliver solutions (research findings, design concepts, content) and participate in critique process to improve design acceptance
- Understand the technical limitations and liberties behind your decisions and be able to communicate your ideas to product and technology partners
- Be adept in the design of both web and mobile experiences
- Possess critical thinking through iteration and design review
Preferred Qualifications, Capabilities, And Skills
- Design leadership or managerial experience
- Experience with Figma and Salesforce Lightning Design System
- Experience building relationships with other design leads and key stakeholders
- Prior work on design system strongly preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
