Overview EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL's proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 32,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.
Subrogation Subject Matter Expert (SME)
Job Description
The SME will be a go to resource for complicated Subrogationmatters. Partner with internal and external customers to obtain the largestrecovery possible. Use influence and expertise to obtain support for settlementpositions. Work with all subrogation leaders and offer self as a resource tosupport the subrogation claims and ultimately settlements. Provide coaching andsupport to inexperience subrogation claims handlers. Take a comprehensive viewas to how we can be more efficient and effected as an organization; as itpertains to the subrogation process. Demonstrate flexibility in achievingassigned and impromptu work expectations. Engage leadership for counsel, asneeded. Specific qualities to ensure success within the organization are asfollows:
Responsibilities
Take the lead on driving complicated subrogation matters to conclusion
Analyze liability issues with claims to determine if there is evidence to pursue recovery from the third party.
Review claim files to identify subrogation potential.
Take appropriate steps for the development, pursuit and recovery of claims.
Evaluate facts and evidence, liability, amount of damage and other factors, prior to negotiations with other insurance companies, in order to maximize the subrogation recovery/settlements.
Refer case and all documents to outside collection agencies and attorneys when necessary.
Provide coaching to the inexperience agents on the claim process, subrogation, etc.
- Ensure that any dated requests are processed.
- Provide an exceptional CE (Customer Experience)for internal and external customers.
Competencies
- Maintain a positive relationship with the leaders,agents and clients.
- Think critically about process improvements.
- Ability to handle a pressure-based environment,while maintaining a professional demeanor.
Qualifications
- 2+ years' experience in the insurance industry
- Undergraduate Degree
EEO/Minorities/Females/Vets/Disabilities
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Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience.
The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
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Application & Interview Impersonation Warning - Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the "Company") for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
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