Our Organization:
Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.
How You'll Make a Difference:
The IT Manager will be working on site out of our Vermont office location. This position provides technical and administrative support, using operating systems and a variety of application software. The IT Manager must maintain adequate knowledge of existing hardware and software, in order to maximize efficiency of the network.
Essential Duties and Responsibilities:
- Oversees and executes the installation of operating systems and application software for the entire company as directed by the IT Director.
- Provides continuous computer/network support relating to software and hardware problems reported by all users of the company and its’ subsidiaries.
- Installs new software applications or hardware on the LAN, coordinating assistance from third parties when necessary at the direction of the IT Director.
- Maintains a high level of client satisfaction through effective communication and prompt resolution.
- Maintains an adequate level of knowledge of operating system and application software being used to provide high level of support to all users.
- Serves as an active team member to the 24/7 IT Support Team.
- Maintains accurate inventory of all software.
- Ensures all department receipts are submitted to the appropriate designee by deadlines to ensure accurate tracking.
- Adheres to the departmental budget.
- Enforces all IT department procedures at all locations.
- Ensure Customer Service is timely and accurate on a daily basis
- Contribute to improving Customer Support by actively responding to queries and handling complaints.
- Follow up with customers to identify areas of improvement.
- Provide customer feedback to appropriate internal teams. (example Development staff)
- Assisting with facility requests as needed.
Qualifications and Skills:
- Bachelor’s degree in technology or related field preferred.
- 2-3 years of Healthcare IT experience.
- Understanding of technology terminology.
- Experience in IT management preferred.
- Experience with Office 365 management and SharePoint experience a plus
- Experience with Azure AD management and administration
- Experience supporting both Apple and Windows devices
- Network infrastructure setup, and wiring experience
Benefits:
- Employer-paid Medical premiums at no cost to you
- Employer-paid Dental premiums at no cost to you
- Employer-paid Vision premiums at no cost to you
- Employer-paid Short-Term Disability premiums at no cost to you
- Employer-paid Life Insurance premiums at no cost to you
- Employer matching 401(k)
- 15 days annual combined sick/vacation and 9 days of holiday during your first year
- Your Birthday off!
Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.
Arkos Health EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.
Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health
