Senior Network Engineer

Emonics LLC • Iselin, NJ, US • 22h ago

Primary Responsibilities

Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
Available to be on-call
Cabling/Patching within Data Centre
Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys
Remote testing/triage to validate alert/event/incidents.
Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
Troubleshooting and resolving higher level network issues, not localized to single sites.
Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
Cisco ACI an asset
Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
Escalate issues for Level 3 support as per documented guidelines.
Provide testing, implementation & validation support for change management.
Provide analytical support for problem management activities being performed by Level 3 support.
Providing support for tools audit and QA activities being performed by Team Leads & Management.
Contributing to documentation and knowledge articles.
Participate in technical panel for hiring of Level 2/3 associates.
Participate in technical aspects of service transitions.
Monitor network performance and troubleshoot problem areas as needed.
Allocate time and tasks in the Time Reporting System
Other duties as assigned

Qualifications

5+ years of experience
Associate, bachelor’s or equivalent experience
ITIL knowledge/certification is a plus
Cisco Certification- CCNA ,CCNP
Cisco firewall experience is a plus
Some experience in project management
Incident Ticketing a must (e.g., Remedy, Service-Now, etc)
Cisco, CheckPoint, Cisco ACI
Routers, switches, APs, Wireless Controllers, Load Balancer, Site to site Datacenter and Closet Patching/Cabling
Strong troubleshooting skill on routers and switches for both LAN/WAN topology as well as Wireless

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