TITLE: Gainsight Administrator
LOCATION: Mountain View, CA
ANTICIPATED DURATION: 12 months
Responsibilities:
You will be responsible for the configuration, modification, implementation, testing and support of GainSight. You will work closely with the regional business process owners, Product Owner and Engineering team to understand the business needs to provide new capabilities and functionality, resolve issues and ensure standards and procedures are followed and maintained.
• Be the Tier 2 support for all aspects of Gainsight.
• Work with business users to resolve system issues within agreed-to service level agreements (SLAs)
• Prepare and maintain the documentation for configurations, customizations, and processes.
• Assist with major patch releases and code changes to the production environment including regression and user acceptance testing
• Proficient in implementing systems changes in Gainsight including Creating New Objects and Fields, Building Rule Automations, Configuring Company/Relationship Page Layouts, Configuring Integrations, Configuring CTAs/Playbooks/Success Plans, Managing Permission Sets, Timeline Configurations etc.
• Implement and manage regional new features and enhancements by working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives.
Requirements:
• 5+ years of experience in GS implementation and providing support and experience of configuring Gainsight based on business requirements.
Preferred Experience:
• BA/BS degree
• Gainsight certified administrator
• Experience supporting Global Sales and support teams.
• Experience in gathering business requirements and leading unit testing.
• Solid understanding of technical aspects of Gainsight.
• Excellent communication, teamwork, multitasking, problem solving and collaboration skills.
• SFDC and/or Dynamics CRMs experience.
• Support business process experience.
The hourly pay rate range for this position is $65.00 to $90.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to HBennett@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at HBennett@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
