At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Manager of IT Systems will manage the activities and personnel of the MBTA Server Team to ensure our users receive the highest level of IT support and services. This position is responsible for the design and maintenance of Microsoft Windows and HP UX /Linux server environments and enterprise-wide storage devices including high availability, data replication, disaster recovery, fail over and redundancy wherever possible. Performs regular system and data analysis and proactive system maintenance and life cycle management.
Duties & Responsibilities
- Manage a team of engineers and administrators who are responsible for maintaining our existing systems while continuing to plan for future growth
- Responsible for managing systems in a Hybrid multi-Cloud environment consisting of 3 Datacenters, AWS, and Azure
- Responsible for managing enterprise-wide server and storage backups for daily operations
- Responsible for managing and supporting hybrid email environment including M365, On-Premises Exchange email servers, archiving software, Proofpoint filtering and journaling software
- Responsible for managing multiple Active Directory forests and sub-domains
- Monitor the MBTA's overall disk space, anticipate its growth needs and be prepared to expand the environment when necessary
- Collaborate with other IT organizations within the MBTA to provide advice on their purchases and installations as well as keep lines of communication open so that neither group experiences any unwanted surprises
- Manage software licenses to ensure compliance with software license agreements
- Drive constant improvement and efficiencies in all areas of the environment.
- Coordinate with the Applications Teams to supply necessary resources in terms of servers and manpower when developing new systems or upgrading existing one
- Work with teams on patch management to ensure the least amount of down time for our end users
- Work with the Information Security Group to ensure all necessary security requirements are met
- Support all network printers in a print server environment
- Act as escalation team (Level 3) for the Help Desk and Desktop Teams
- Chair regular and special meetings of departmental technical coordinators
- Respond to each inquiry, whether from a customer, vendor or coworker in a professional and courteous manner
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees
- Perform all other duties and projects that may be assigned
Minimum Requirements & Qualifications
- Bachelor’s degree from an accredited institution in Computer Science or a related field
- Five (5) years of experience working with a highly complex server environment, PC, local area networks and/or wide area networks
- One (1) years of experience in a supervisory, managerial, and/or leadership capacity
- Excellent English-based written and verbal communications skills
- Knowledge of: AWS, Azure, Active Directory, storage area networks, virtual server, cluster environments, and Windows Operating Systems (2012 thru 2022).
- Have excellent customer service skills
- The ability to provide internal and external customers with a courteous and professional experience
- Ability to work effectively with personnel at all levels of the organization
- The ability to supervise and work effectively with a diverse workforce
Substitutions Include
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
- An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
- A master’s degree in a related subject substitute for two (2) years of general experience.
- A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience
Preferred Experience and Skills
- Bachelor’s degree from an accredited institution in Computer Science or a related field
- Microsoft certification
- EMC certification
- Experience in Service Now and DR\Business Continuity
Job Conditions:
- Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
- Ability to provide internal and external customers with courteous and professional experiences
- Ability to work effectively independently and as part of a team (or supervise, if required)
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
- Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
- Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
Disclaimers and Definitions:
- General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
- Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
- Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com .
- Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
