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https://gotechitsolutions.applicantpro.com/jobs/3290101

GoTech IT Solutions invites you to join us as our newest IT Service Operations Manager in Brookfield, WI! This is a full-time position where you'll lead our team to new heights in IT service provision. We offer a competitive salary ranging from $60,000 to $70,000 per year, along with company-wide benefits that include life insurance, paid time off (PTO), and paid holidays. As our IT Service Operations Manager, you'll enjoy flex-time, empowering you to balance work and life seamlessly. Apply now to seize this opportunity!

DISCOVER WHO WE ARE

At GoTech IT Solutions, our mission is simple yet impactful: to deliver cutting-edge IT solutions that empower businesses to thrive in the digital age. With a focus on enhancing the end-user experience, we specialize in providing best-in-class IT services to small to mid-sized businesses. We believe in technology that serves businesses, not the other way around!

But what truly sets us apart is our vibrant company culture thriving within a dynamic and ever-expanding landscape. As a fast-growing Managed Service Provider (MSP) with an enviable clientele, we offer an environment where every day brings new challenges and opportunities. We're not just about keeping up; we're about staying ahead. Our commitment to talent development is unwavering, ensuring each team member not only feels fulfilled but also thrives in their professional journey. Join us at GoTech, where your potential meets limitless possibilities!

WHAT YOUR DAY ENTAILS

Your schedule will be full-time, between 8 AM and 5 PM, with on-call, after-hours, and weekend availability as needed.

As our IT Service Operations Manager, you'll be responsible for leading our team to deliver exceptional IT services to our clients. This includes managing tickets and technicians, providing advanced IT support, facilitating client onboarding, and developing strategies to improve our operations. With your leadership and expertise, you'll play a vital role in driving the success of our IT service department and ensuring customer satisfaction.

QUALIFICATIONS

5+ years of experience with a managed service provider (MSP)
Strong knowledge of Microsoft 365
Proficiency with Windows Desktop and Server
Advanced networking skills
Excellent leadership and initiative skills
Highly customer-focused
Reliable transportation

Preferred Qualifications:

Experience with professional services automation (PSA) and remote monitoring and management (RMM) tools like ConnectWise, Autotask, and Kaseya
Experience with Microsoft Windows Server roles, including Active Directory, DNS, DHCP, DFS, IIS, and GPO
Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V, and VMWare ESX
Advanced to expert knowledge of Windows Desktop
Experience developing and managing ticketing and monitoring systems that are accountable to customer inquiries, portals, and SLAs
Knowledge of infrastructure backup solutions with Acronis, Cloud Backup, and DR
Strong understanding of technology and business productivity systems
Financial analytical skills, including cost control
Results-oriented, adaptable, self-motivated, energetic, encouraging, professional, and dependable characteristic traits
Exceptional customer service, communication, detail-oriented, multitasking, organizational, documentation, and time management skills
Keen sense of humor and the ability to laugh at some truly corny jokes

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