Job Details

Description

Position Location(s): Remote opportunity based near any Astound market (nationwide).

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Overview: As a member of the Commercial Order Processing team at Astound, you will be a key part of the team for implementing and maintaining the NID, switching and routing network. Your responsibilities will include network device maintenance and implementation, as well as serving as an escalation point for network events. You will act as an escalation point for network issues, combining excellent troubleshooting, communication, and network management skills, to expedite problem resolution and act as a key point of contact between internal groups, vendors, and network peers.

A Day in the Life of the Network Engineer I:

Handle escalated trouble calls and work closely with the NOC, engineering, field technicians, and telecommunications carriers to resolve service issues
Act as an externally facing point of contact to facilitate handling of problem reports and maintain relations with customers, network peers and vendors
Configure router equipment. Install software, configure network ports, set up routing protocols, implement VLANs, create ACLs, etc.
Participate in on-call rotation support rotation, with ability to respond to callouts within guidance
Assist in training and mentoring of new hires to the group
Perform installation, upgrade, and problem resolution for networking issues
Performs routine preventative/corrective maintenance, system tuning, administration, and monitoring of managed networks to be conducted in after hour’s windows on occasion
Troubleshoot problems and recommend procurement, removals, and modifications to network components and generate usage reports
Other duties as assigned

What You Bring To The Table

Minimum 4 years of experience with an Internet service provider or enterprise-level network engineering
Strong fundamental knowledge and experience with switches and routers
Enjoy working in a team environment and support multiple customer issues at a time
Strong verbal and written communication skills
Highly organized, strong attention to detail and the ability to multi-task
Ability to be on an on-call rotation

Education

High school diploma or equivalent
At least one of the following current certifications: CCNA, CCNP, CCIE, or CCDA

We're Proud To Offer a Comprehensive Benefits Package Including

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Benefits listed above are for regular full-time positions

The base salary range for this position is $70,000- $85,000, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement

Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun

Diverse Workforce / EEO

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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