Junior IT Sys Admin/ISSM

Epsilon C5I (www.epsilonsystems.com/c5i), a division of Epsilon Systems Solutions, is a 100 percent employee-owned company founded in 1998 with more than 20 locations serving the Department of Defense, Department of Energy, Department of Homeland Security, non-profit and commercial customers. The Dayton division has recently been named as one of only five prime awardees for the 10-year, $4.7 billion NOVASTAR contract supporting the National Air and Space Intelligence Center (NASIC), WPAFB, Ohio.

As a Junior IT Systems Administrator / Information System Security Officer, you will be the first point of contact for employees experiencing technical issues. You will provide basic technical support, troubleshoot hardware and software problems, and assist in maintaining our IT infrastructure. You will assist with developing, implementing, and enforcing information systems security policies, standards, and methodologies. Identify, assess, and mitigate IT security risks. This role is perfect for someone looking to grow their career in IT, gain hands-on experience, and develop their skills in a supportive environment.

Duties and Responsibilities:

Provide first-level support to end-users via phone, email, or in-person for hardware, software, and network-related issues.
Diagnose and troubleshoot technical problems, escalating more complex issues to senior IT staff when necessary.
Install, configure, and update computer hardware, software, and peripherals.
Assist with user account management, including password resets, account creation, and permission assignments.
Perform routine maintenance tasks, such as software updates, backups, and system monitoring.
Support IT inventory management, ensuring all hardware and software assets are properly documented.
Assist in setting up new workstations, including installing and configuring operating systems and applications.
Maintain accurate records of all support requests and resolutions in the ticketing system.
Provide basic training and guidance to users on IT best practices, tools, and systems.
Collaborate with the IT team to improve processes and enhance system performance.
Operate VMware, ESXi, vCenter, vSphere, vMotion, CISCO.
Manage Dell, CISCO, Synology, and other miscellaneous hardware.
Configure operating systems and network devices according to security guidelines.
Perform vulnerability and risk assessments using tools like ACAS, DISA STIGs, and SCAP Compliance Checker.
Manage and Implement software program.

Required Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5 years of relevant experience.
Applicant Must have an active DoD Top Secret Security Clearance, with SCI access.
Pursuant to the various government contractual requirements, all applicants must be U.S. Citizens.
Basic understanding of computer hardware, software, and networking concepts.
Familiarity with Windows and Linux OS environments.
Familiarity with VMWare, ESXI, Vcenter clusters.
Familiarity with CISCO.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Eagerness to learn and adapt to new technologies and tools.

Desired Qualifications:

Experience in a helpdesk or IT support role (internships or volunteer experience count).
Basic knowledge of Active Directory, Office 365, and common IT tools.
Certification such as CompTIA A+, CompTIA Sec+, ITIL Foundation, or similar.

ADA Notations:

· Regular communication (hearing/speaking).

· Noise conditions range from very quiet to noisy.

· Prolonged use of computer (typing/keyboarding).

· Frequently required to sit for long periods of time, stand, walk, and may occasionally lift and move at least 25 pounds.

· Ability to travel by car, air or other means of transportation, if required.

Epsilon C5I jobs

Junior IT Sys Admin/ISSM