1.0 FTE Full time Day - 08 Hour R2440766 Onsite 108610073 Admin SHC Business & Administration PALO ALTO, 1189 Welch Rd, California

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Chief Operating Officer provides leadership and direction for the hospital operations of SUMC including professional, ancillary and support services and the Human Resources Department. This responsibility includes planning, organizing, developing, directing, coordinating and evaluating the activities and resources (human and material) necessary for quality patient care and efficient operations. Performs the job functions in accordance with the mission, and policies of SUMC, established by the governing bodies. Builds, leads and sustains a SUMC high performing senior management team. Oversees development and execution of facility master plan.

Locations

Stanford Health Care

What You Will Do

LEADERSHIP AND INNOVATION/JOB RESPONSIBILITIES: Leads and directs key administrative staff in developing and implementing operational plans and standards of practice to ensure deployment and achievement of identified strategic initiatives. Establishes or directs development of annual goals and objectives. Ensures services are integrated, optimally coordinated, and support the mission and objectives. Ensures that SUMC fulfills identified objectives through effective administration and that business activities and services are developed and are well integrated with the facility and with appropriate diversified activities. Assesses the strengths and needs of the facility and develops plans/objectives ensuring appropriate integration of services, consistent with organizational philosophy and strategic plans. Reviews reports and monitors progress on goals, objectives and operations, providing progress reports to the CEO to ensure accountability. Provides leadership and organizational direction in an environment of trust for employees, medical staff, and the board. Establishes and maintains relationships with key constituencies, including community members/leaders, medical staff, employees, board, affiliated medical groups and utilizes these relationships to further the organization's goals. Ensures that focus is maintained on key strategic initiatives in order to ensure organizational success. This involves clarifying processes and holding others accountable for meeting clearly set performance expectations.
QUALITY MANAGEMENT/CUSTOMER SERVICE: Consistently assesses "customer" needs in order to develop and/or ensure that existing services maintain or deliver quality characteristics which meet the needs of assigned departments' customers and staff. Consistently assesses and responds to Patient Satisfaction Surveys and verbalized concerns in a manner that demonstrates continuous improvement of quality service. Ensures that the quality of care provided by all members of the staff are measured, assessed improved and evaluated in accordance with SUMC's Quality Improvement Plan and in response to staff and patient feedback and internal standards of care. Ensures the development and approval of hospital objectives, policies, procedures which promote quality care are compatible with function and goals of SUMC and meet external requirements such as Joint Commission on Accreditation of Healthcare Organizations, Title XXII, and other statutory, regulatory, and accrediting agencies. Establishes mechanisms which maintain a safe, healthy environment for patients and employees. Initiates, promotes and participates in research to assess and improve the quality, efficiency and cost effectiveness of patient services. Initiates, promotes and participates in research to assess and improve the quality, efficiency and cost effectiveness of services. Assists the CEO in establishing culture committed to quality, service, people, and improvement. Ensures an effective system for information, records and reports for all assigned departments utilizing appropriated manual or electronic systems. Identifies and responds appropriately to problem situations considering all perspectives in terms of scope and consequences.
FINANCIAL MANAGEMENT AND COST CONTROL: Develops, and recommends, operating and capital budgets to the CEO in a timely fashion. Ensures that the tools and training are in place to monitor and control the operating budget. Oversees development of program to assess efficiency and optimal use of resources. Includes participation in benchmarking initiatives and other opportunities to improve efficiency of operation. Demonstrates the ability to forecast supply, staff and equipment needs for new programs evaluating cost and benefit; projects fiscal requirements for capital and operating budgets. Develops and assembles justifications for extraordinary or unusual expenditures.
HUMAN RESOURCES MANAGEMENT/STAFF DEVELOPMENT: Consistently recommends and ensures a sufficient number of quality and competent person are available to provide care that is safe and service oriented. Ensures the development of manpower projection requirement to meet the hospital's ongoing needs. Provides education, motivating challenges, recognition and rewards which promote the professional development for management staff. Consistently engages the work force of assigned departments fostering input and participation in hospital planning and problem solving processes. Communicates with staff and management in a constructive manner. Responds promptly to problems or concerns with sensitivity and appropriate action.Develops and executes communication strategies that promote strategic initiatives. Ensures development of collective bargaining strategies end goals. Initiates prompt action regarding serious disciplinary issues and documents actions appropriately.
RELATIONSHIPS WITH OTHERS/TEAMWORK: Demonstrates and promotes the acceptance of patients, families, visitors and staff without regard to sex, race, creed, color, religion, national origin, age, veteran status - including Vietnam era and disabled veterans, physical/mental disability, disease process, sexual orientation. Ensures collaboration with other Vice Presidents on the ongoing development, direction and management of SUMC. Coordinates and integrates services within department and with other departments by continually collaborating with other managers. Consistently demonstrates positive, interpersonal relations with all constituencies; cooperates harmoniously with others in the accomplishment of the institution's strategic goals and objectives. Collaborates with the Chiefs of Service, Deputy Chiefs, Medical Directors and other members of the medical staff to focus on the mission, vision, values and goals of SUMC. Consistently demonstrates positive, interpersonal relations with all constituencies; cooperates harmoniously with others in the accomplishment of the institution's strategic goals and objectives. Demonstrates effectiveness in assisting CEO with the implementation of effective communication mechanisms among all departments and services, the medical staff, administration, and the Governing Boards. Consistently expresses ideas in a timely manner in clear, creative and succinct fashion. Demonstrates the ability to effectively represent and promote good public relations for the institution at national, state, and local meetings, conferences, conventions and community affairs.

Education Qualifications

Master's degree in a related field from an accredited university. Professional training related to healthcare administration or related field on business administration.

Experience Qualifications

Ten (10) years of progressive management experience in hospital administration, or authority and responsibility in a similar size organization, with similar scope and complexity of SUMC.

Required Knowledge, Skills And Abilities

Ability to effectively communicate and constructively deal with stress and conflict.
Demonstrated competency in administration, financial management, and personnel management.
Evidence of leadership, creativity, integrity, initiative, and problem solving.
Evidence of the ability to plan, implement and evaluate change.
Knowledge of health care labor relations, economics and legislation.

Licenses and Certifications

None

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $310.69 - $656.54 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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