Position: Information Technology Site Lead

Location: 38141, Memphis, Tennessee

Position type: Full-Time contract

Role: - Onsite

Key Responsibilities:

The key responsibilities for this position include having prior experience in a manufacturing plant setting and being willing to participate in safety trainings and wear appropriate PPE while working.
Provide technical support as a point of contact for IT for the site.
End-user desktop, laptops, and office IT with smart hand support for network and servers.
Installation support for various software on end-user systems and servers when required
New users onboarding preparing IT assets and tools.
Offboarding support, collecting IT assets sanitizing IT assets and keep in stock.
Executive / VIP support.
Coordination and remote hand support to the backend team for Network & server smart hand support.
IP phone, Video conference support, Level 1 Multifunction printer support.
Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
Supporting midrange servers.
Supporting network devices such as switches, routers, and Wireless Aps with the help of the backend team.
Handing tickets on ServiceNow or a similar ticketing system.
Troubleshooting VPN.
Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
Troubleshooting MS Windows 10.
Troubleshooting MS Office 365 issues for end-users.
Office IT Asset Management.
Coordinate external vendors when engaged for support.
Work independently and coordinate in-house IT projects.
The engineer should manage most of their time around activities involving BAUs -
SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
Should be leading the project support team
Asset/stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

DESIRED SKILLS & EXPERIENCE

5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
The key responsibilities for this position include having prior experience in a manufacturing plant setting and being willing to participate in safety trainings and wear appropriate PPE while working.
Minimum of 5 years of IT support experience, with a focus on white gloves support
In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
Knowledge & experience with ServiceNow or similar ticketing systems.
Understanding of Active Directory.
Plant environment knowledge and Experience.
Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
Self-disciplined and highly motivated.
Good decision-making skills
Should be able to priorities workload based on SLAs and user impact

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Information Technology Site Lead