At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

*** Candidate must be local or willing to relocate. Position is a hybrid role with on-site presence***

In partnership with IT and Hospital leadership teams, the Epic Manager is responsible for the delivery of high quality technology solutions, via the Epic platform, that meet or exceed the needs of our clinical and business users. The incumbent is accountable for maintaining and supporting highly reliable systems and for providing quality service to our stakeholders. Additionally, the manager is responsible for product strategy, roadmaps and metrics, within their solution scope, to ensure BCH continues to be an early adopter of new technology offerings. The manager must partner with stakeholders across the enterprise to ensure the successful launch, scale and adoption of Epic solutions.

Responsible for:

Proactively engages with internal clients and stakeholders to understand current and future operational needs. Applies deep domain knowledge, a consultative approach and experience with EHRs across related applications to understand how best to address the business needs.
Manages and prioritizes workload and assignments of team members to meet business needs. Provides input into department goals. Ensures team has appropriate resources and highlights areas of need to manager for resolution. Regularly reports on the productivity, progress, and effectiveness of the team in comparison to established performance metrics.
Guides analysts through the design, build/configuration, testing, and deployment of the team’s core Epic applications, features, and integrations with other supported systems/applications. Performs advanced configuration (or customization, as necessary) to address business needs.
Manages implementation of application changes with third-party systems to ensure integration. Assesses or guides others in the assessment of significant integration requirements for the team’s core Epic applications. Identifies and recommends need for changes or customizations. Maintains, upgrades, and tests all third-party integrations.
Keeps abreast of how the application is being used in other organizations to identify opportunities for optimization, enhancements, etc. Proposes optimizations and enhancements.
Manages team’s efforts in support of upgrades. Coordinates with PM’s to establish team’s deliverables for upgrade tasks and assigned release notes.
Establishes and maintains an open communication channel with staff. Facilitates team meetings to discuss the status of deliverables, shared issues, end-users’ concerns and upcoming milestones. Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends, etc.
Defines and communicates goals and expectations for staff, working with senior manager or director to ensure they support the broader process/operation. Provide technical guidance and direction to staff.

To qualify, you must have:

Epic certification in Beacon Oncology is required
Bachelor’s degree, preferred not required and 5+ years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
Experience managing multiple EHR applications through the full lifecycle of implementation to go-live to optimization

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LI-Hybrid

Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Boston Children's Hospital jobs

IT EPIC Manager – Beacon Oncology