First Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. FHF provides auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. FHF's portfolio which has consistently grown 30-40% each year over the last six years.

At FHF, you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: IT Director

Your Location: Needham, MA (Hybrid)

You Report To: CTO

Schedule: Monday to Friday 9am - 5:30pm EST

Compensation: $179K+ plus bonus

Requirements

Your responsibilities include, but are not limited to:

Lead and manage a team of IT and IT security professionals, providing guidance, training, and support to ensure the effective execution of software patching and security initiatives
Lead teams to manage hardware and software blueprint for the organization's assets including laptops, servers and other devices
Identify technologies to keep the hardware and software up to-date with required security patches across the organization
Evolve and implement the organization's IT security strategy, policies, and procedures
Manage relationships with external hardware and software vendors and partners ensuring that IT infrastructure security controls are effectively implemented and maintained for current and future organizational needs as the company grows within and outside the U.S. .
Evolve strategies for efficient provisioning of assets to employees during onboarding and offboarding and work with human resources to ensure the team meets their needs
Conduct regular risk assessments and vulnerability tests to identify potential security threats and develop strategies to mitigate them
Monitor and analyze security incidents, investigating any breaches or security incidents and implementing corrective actions as necessary
Work with security team to stay up to date with the latest industry trends, threats, and technologies to ensure that the organization's IT security measures are current and effective
Collaborate with other departments to ensure that IT and security requirements are integrated into the design and implementation of new systems and technologies
Develop and implement security awareness programs to educate employees about security best practices and promote a culture of security within the organization
Ensure compliance with relevant regulatory requirements and industry standards
Prepare and present regular reports to senior management on the organization's IT security posture, including insights, recommendations, and metrics

Required Skills:

Familiarity with and experience implementing ITIL principles and ITSM
Expertise with IT tools and technologies, such as firewalls (Sonicwall), asset management (Lansweeper), network monitoring (PRTG), endpoint protection (Carbonblack), SIEM such as Rapid7, backup software such as Carbonite and Rubrik, patch management software such as Intune and Workspaceone and other software for all IT and security services including intrusion detection and prevention systems, encryption, antivirus software
Additional expertise managing enterprise software such as Okta (for SingleSignon), Nice Incontact/CXOne, Docusign, Adobe is required. Exposure to installing, managing and troubleshooting various relevant application software in financial services domain is a plus
Experience in guiding and managing professionals for help-desk, application support, network management and security functions
Exposure to IT security principles, best practices, and industry standards
Strong leadership and management skills, with the ability to motivate and inspire a team
Excellent problem-solving and analytical skills, with the ability to identify and mitigate IT issues as well as security risks
Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders
Proficiency in conducting risk assessments and vulnerability testing
Experience with security incident response and management
Knowledge of network and system administration
Understanding of cloud computing security principles and best practices
Familiarity with regulatory requirements and industry standards related to IT security and governance. Interfacing with various governmental regulatory entities for compliance

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, CyberSecurity or a related field along with 15+years of IT experience
Senior IT manager or director in the past 3 to 5 years
Professional certifications such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or CISA (Certified Information Systems Auditor) are highly desirable
Proven experience in an IT security leadership role, with a track record of successfully implementing and managing IT security programs
Experience with risk management methodologies and frameworks
Familiarity with project management principles and practices
Excellent written and verbal communication skills
Strong attention to detail and the ability to prioritize and manage multiple tasks simultaneously
Ability to excel under high pressure and growth environments
Some knowledge of relevant regulations and standards, such as GDPR, HIPAA, ISO 27001, etc along with security requirements for SOC2 and CISA guidelines

Preferred Qualifications:

Experience in Financial Services Industry

Benefits

FHF Benefits:

Great Perks - We offer generous salaries, competitive health, and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, robust employee recognition, and a training development program to enhance your career with us.

Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.

Growth - Company growth provides unprecedented career growth. FHF's extraordinary year-over-year growth in revenue and new markets provides an opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, races, cultures, ages, sexual orientations, and other identities. We will make accommodations when interviewing anyone with special needs.

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