Position Summary

Provides in-depth technical support for voice, data, and security network systems. Creates and maintains detailed documentation; maintains hardware and software standards; collaborates on projects as necessary to upgrade to new and/or improved communication equipment and procedures. Monitors network infrastructure and related systems for performance and integrity, ensuring that all systems are kept current with regard to patch levels, software revisions, and feature sets.

Key Responsibilities/Duties

Lead, design, implement, maintain, and support the LAN,WAN, and security networks
Provide technical assistance to team members with high-level system and networking request
Design, monitor, troubleshoot, service, and repair security hardware and software related to surveillance, access control, intercoms, wireless and end user support port wide
Schedule, coordinate, and perform preventative maintenance and upgrades as needed to all security related hardware and software
Serve as primary contact for all security related systems at all Port Houston facilities
Proactively provide technology recommendations to IT management
Provide onsite and remote support for the entire port with critical response time requirements for business technology systems
Provide in-depth technical support for wireless, video, voice, data, camera and card reader network systems
Create and maintain network or security infrastructure documentation
Lead, maintain hardware and software standard and collaborates on projects as necessary to upgrade to new and/or improved communication equipment and procedures
Coordinate network related operations, maintenance and projects port wide Design, define and recommend changes and upgrades to the network infrastructure and related IT systems, policy and procedures in accordance with industry best practices and current technology trends
Maintain and update network or security infrastructure monitoring tools in order to provide proactive alerts
Create and provide network or security infrastructure availability metrics
Serve as principle technical liaison between IT and third-party networking contractors and consultants
Provide technical input to the Port’s IT disaster recovery and business continuity plans, and participates in both disaster recovery testing and execution
Assume management and documentation responsibilities for DHCP and IP, and firewalls
Networking equipment/software refresh plan, VLAN and subletting designs and VPN
Ensure network and security (access readers/panels and cameras) inventory and location accuracy
Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties as required

Education/Experience

Bachelor’s degree in Computer Science, Computer Engineering, Business Information Systems, or related major in a public or accredited private academic institution required
7+ years of related network, VoIP, and/or LAN/WAN experience required

Knowledge, Skills, Abilities And Behaviors

Knowledge of Enterprise network infrastructure
Knowledge of Enterprise Access Security and Camera Management
Knowledge of Cisco hardware and networking technologies
Cisco Certifications (CCNA (required), CCNP (required), CCVP))
Knowledge of Monitoring and Management Software for network or security solution.
Knowledge of Server and Virtualization technologies
Knowledge of firewalls
Knowledge of Microsoft Office suite including Visio and MS Project
Ability to plan and execute multi-phased projects with little or no supervision.
Ability to schedule meetings with stakeholders
Ability to create and provide availability metrics
Troubleshooting skills
Documentation skills
Customer service skills
Vision drawing skills
Communication and presentation skills

Key Competencies Required

Technical Professional Knowledge
Effective Communication
Analytical Problem -Solving
Manages Workflow (includes Time Mgt)
Ability to Conceptualize
Builds Customer Loyalty

Port Houston jobs

Senior Network Engineer