Description

Stellar MLS was Named a 2022 and 2023 Top Workplace by Orlando Sentinel!We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals!

Benefits We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan.

This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida).

These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. System Administrator will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required.

What It Is

The System Administrator is responsible for the maintenance and administration of information technology resources such as servers, cloud infrastructure, software, and computer systems to ensure high levels of availability and security throughout the enterprise.

Reporting to the Sr. IT Manager, this role position interacts with other team members participating in the planning and implementation of policies and procedures to ensure availability, support, and maintenance is consistent with company goals, industry best practices, and regulatory requirements.

What You'll Do

This is a salary, exempt, full-time role. Your essential duties and responsibilities will consist of:

Interacts with team members on support related issues in a technical support role
Responds to requests from users via telephone, e-mail, walk-ins and chat in a courteous manner, and creates relevant documentation as needed
Assists with documenting processes and procedures
Creates required reports in response to business user needs
Recommends software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
Utilizes existing documentation to complete recurring tasks
Manages maintenance of software and systems in organization
Assists with communications (e-mail, IM, etc.) and connection solutions, including workstation connectivity, local area networks, company website, intranet, and Internet applications
Monitors systems to ensure they have the latest updates and security patches
Assists in troubleshooting of internal and datacenter network/server issues
Deploys workstations, servers, printers, scanners, firewalls, encryption systems, and all security systems
Monitors back-ups of servers and related systems
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
Ensures adherence to company I.T. policies and procedures
Manages end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance
On-call for production systems support
Minimal travel required
Other responsibilities as assigned.
Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function.
Cross-training for other departmental functions is expected and required.

Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida).

Requirements

Who we need:

To succeed in this role, the System Administrator will need a particular skill set. For this position, those include:

Other Essential Skills
Working technical knowledge of networking protocols and standards such as TCP/IP, DNS, DHCP, FTP, SFTP, FTPS, SSH, Subnetting, VLAN's, VPN's (Site-to-Site and client access), QoS, etc.
Working knowledge of configuring Switches, Routers and Firewalls. Cisco/Meraki/Palo Alto/etc.
Cisco Secure Client VPN on Meraki and other VPN services.
Hands-on experience managing Microsoft Azure – Networking, VM, backups, security, etc.
Veeam Backup and Recovery for Azure and VMWare
Security-focused individual; familiar with security best practices and MFA, WAF, etc
Tenable Vulnerability Management and other vulnerability tools.
Microsoft 365 administration (Exchange Online, Azure Active Directory, Security & Compliance Center, Teams)
Mimecast, EncryptTitan, Exclaimer, and other email enhancement suites.
Hands-on experience with Microsoft Intune is desirable.
Hands-on experience administering Active Directory (ADFS, ADDS, Group Policies, DNS, DHCP, etc.)
Knowledge of provisioning and maintaining Microsoft Dynamics CRM on-premises (Claims IFD) is a plus.
Salesforce Administration experience is a plus.
Working knowledge of virtualization technologies such as VMWare vSphere, Azure, Serverless, AWS, etc.
Microsoft SQL, on-prem and Azure, abilities (Writing queries, views, stored procedures, SSIS, etc.) and SQL administration (Backup/Restore, Jobs, etc)
Working knowledge of creating, modifying, and deploying scripts like PowerShell and/or other scripting tools.
Experience with Microsoft Windows Server operating systems 2008-2022 and Windows 10/11 administration.
Managing File and Print Servers. Papercut is a plus.
Working with web servers – IIS, Apache/LAMP Stack, Basic HTML/PHP, load balancers, CDN, WAF.
SSL, SSO, Ping Identity, and Azure App certificates and secrets, as well as monitoring/updating them.
Position includes providing Server Administration as well as Desktop and Network Administration
Management of cloud-based telecommunication systems. Five9 and Zoom Contact Center are a plus.
Ability to work well with others and follow any task to its logical completion with minimal intervention from others.
Practiced interpersonal relations and oral presentation skills, with a focus on rapport-building, listening, and questioning skills
Strong organizational skills that reflect the ability to seamlessly perform and prioritize multiple tasks with excellent attention to detail.
AI Skills such as Prompting, RAG, GPT, Gemini, etc., are a plus.
Experience SOC2 and CIS 8 Security Controls
Exceptional customer service skills.
Proven analytical and problem-solving abilities
Proactive rather than reactive
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to conduct research into hardware and software issues and products as required
Ability to present ideas and solutions in user-friendly language
Possess strong knowledge of local area network and systems administration
Excellent written and oral communication skills
Experience working in a team-oriented, collaborative environment
Hands-on software and hardware troubleshooting experience
Experience with data management
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals (no greater than 40 pounds)
Experience documenting and maintaining configuration and process information

Essential Physical Skills

Acceptable vision and hearing (with or without correction)
Bending on occasion and lifting up to approximately 10 pounds occasionally
Standing and walking approximately 8-10 or more hours a day
Talking and sitting for long periods of time, approximately 8-10 hours a day
Writing and/or typing for long periods of time, approximately 8-10 hours a day

(Reasonable accommodations will be made for otherwise qualified individuals with a disability).

Education, Certifications, And Software Skills

A college diploma or university degree in the field of computer science with two years of experience or four years of experience in information technology and at least two years of equivalent work experience as a system administrator.
Industry certifications from CompTIA, Microsoft, Cisco, Salesforce, etc are desirable

What You Need To Value

The System Administrator must embody these core competencies:

Dealing with Challenges – An ability to deal with challenges and difficult situations in a practical and optimistic way
Initiative – The drive to identify, create and act on opportunities
Innovation – The drive and ability to generate and use ideas to improve business results
Customer Focus – The drive and ability to deliver exceptional service to customers and colleagues
Professional Development – Develop and maximize the capabilities of yourself and others

At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.

We are an Equal Opportunity Employer/Drug Free Workplace

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System Administrator