Job Title: IT Specialist

Location: Denver, with some flexibility to work from home.

Position Overview: IT Specialist

The organization is seeking a motivated and detail-oriented IT Specialist to join its dynamic and innovative team. In this role, the IT Specialist will oversee the comprehensive management of employee workstations, ensuring optimal security configurations and driving continuous improvements in the Mobile Device Management (MDM) infrastructure. This position is ideal for someone with limited initial experience but a strong passion for IT, a proactive approach to learning, and a dedication to keeping systems updated and secure. If the candidate is enthusiastic about creating efficient and secure endpoint environments, adept at troubleshooting, and keen on staying ahead of technological advancements, this opportunity is a perfect fit.

Type: Full-time, non-exempt

Responsibilities and Duties:

Endpoint Setup and Configuration:

Set up new laptops and employee workstations, including the integration of peripherals such as docks, monitors, and ethernet connections
Ensure optimal configuration and security settings on endpoints using Crowdstrike, promptly addressing and rectifying any issues

MDM Management:

Manage applied settings from MDM platforms such as Google for Windows and Apple Business Manager
Monitor and enforce the latest Chrome and OS updates, maintaining a zero-trust approach to endpoint security
Facilitate Google Voice setup for hardware phones and users

Meeting Hardware Setup:

Oversee Google Meet Hardware setup, ensuring seamless functionality

Remote Connectivity:

Assist employees in connecting to VPN services to enable secure remote access

Inventory and Troubleshooting:

Conduct regular inventories of devices
Provide general troubleshooting support for both hardware and user-related issues

Improvements to MDM Infrastructure:

Enhanced Security Configurations:
- Collaborate to improve Apple and Windows MDM settings for enhanced security and configuration
Endpoint and Software Management:
- Identify and remove pre-installed bloatware on Windows devices
Laptop Deployment:
- Implement zero-touch deployment processes
Tech Refresh Program:
- Develop and implement a tech refresh program to cycle out older devices, ensuring a modern and efficient endpoint environment
Bitlocker Key Management:
- Implement a non-manual Bitlocker key management system for enhanced data security

Required Education: Bachelor's in Computer Science or related field or equivalent experience.

Required Skills:

Familiarity with Crowdstrike and other endpoint security tools
Proficiency in configuring and managing MDM settings for Apple and Windows devices
Strong understanding of Bitlocker and encryption key management
Ability to streamline processes for zero-touch laptop deployments
Excellent communication skills and the ability to collaborate with cross-functional teams
A proactive approach to staying informed about the latest trends and technologies in endpoint management

Required Experience:

Proven experience in endpoint management, MDM administration, and troubleshooting

Other Requirements:

Language:English

Pay Range: $22.00-$30.00 per hour

Benefits:

Competitive salary and bonus program in an entrepreneurial environment
Excellent health, dental, and vision insurance (70% company paid)
Unlimited paid time off plan plus paid holidays
401k with company matching

About Kaseware:

Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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IT Specialist