Job Description:

IT Support Engineer

Systems Engineer – IT Service Management

Tempe, AZ - onsite role

Infosys BPM is seeking a skilled, dedicated and proactive Systems Engineer with strong interpersonal and technical skills to operate in an enterprise. The candidate will be part of the regional IT technical support team. Provide service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Provide analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support the team lead in training, reviews, and escalation handling.

Responsibilities:

Installing, troubleshooting, maintaining, and upgrading software and hardware
Seek innovative solutions to problems and make recommendations from implementations. Identify, recommend, and participate in process improvement initiatives.
Maintain hardware and software inventory.
Maintain system security via software installed within endpoints.
Maintaining a broad knowledge of current and emerging systems technologies.
Performs other duties as assigned.
Analyzing system upgrades and making recommendations.
Troubleshooting problems as they arise and considering contingency plans.
Troubleshooting all IT hardware issues

Basic Qualifications:

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 3 years of experience related to the job description

Preferred Qualifications

Experience in Windows operating system: Windows11 Enterprise
Experience analyzing symptoms for accurate isolation of user and network problems
Computer/networking systems planning skills.
Ability to install and maintain personal computers, and networks.
Knowledge of current technological developments in area of expertise.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model:

This role is based out in our Tempe, AZ facility and is fully onsite.

Infosys BPM jobs

System Engineer