Job Requirements

Partnership, collaboration and teamwork: The CIO must be skilled at building relationships across the agency that cultivates a deep understanding of agency needs and operations. A successful CIO works collaboratively in this environment, bringing together people with the right skills and knowledge to solve problems and be a catalyst for positive change for the agency.

Analytical, organized and influential: The ideal candidate has deep experience working with stakeholders across many facets of an organization, with the ability to collect and synthesize information and tasks to drive decisions and positive outcomes.

Talent development and growth: The CIO manages and develops a team of passionate and eager technologists and leaders. The CIO is adept at recognizing skills and gaps in both the team and individuals. S/he uses that information to create and execute growth plans that meet the evolving needs of the agency and elevate the capability of the IT organization.

Strategic and visionary thinking: The CIO anticipates future trends and directional shifts in the relevant marketplace and is adept at identifying and applying those new relevant capabilities. S/he has a clear vision for the future that is well thought out and understood across the agency. The CIO foresees and successfully manages both obstacles and opportunities. S/he creates, maintains, and executes a multi-year strategy for both business technology and IT operations that are well understood pathways for success and engrained in the processes and goals of the agency.

Technical acumen: The CIO has hands-on experience and in-depth working knowledge of hardware and software technologies, with the ability to lean-in across infrastructure, application and cybersecurity domains to improve and modernize procedures/practices and technology across the agency.

Company Information

Find your career in caring at CJE SeniorLife. We’re one of the largest nonprofit health and human services providers in Illinois. Our comprehensive network consists of more than 35 programs for older adults. We offer independent housing, assisted living, counseling, transportation, personal care, home-delivered meals, community health and wellness education and applied research.

Come join us and be part of our warm, compassionate, and supportive community where your skills and experience are valued and your work will make a difference in the lives of older adults and their families.

We’re looking for exceptional candidates who are caring, professional, and customer service-oriented with a commitment to enriching the lives of seniors through our extensive programs.

Our comprehensive hub for care coordination focuses on the services and programs necessary to help seniors stay active, keep their independence, and find fulfillment. These services include independent housing, assisted living, home-delivered meals, transportation, adult day services, geriatric care management, health and wellness activities, counseling services, and support groups for older adults and caregivers. In addition, we offer an abundance of lifelong learning and social interaction opportunities through My Go-To Place, Cyber Club and CJE Academy—in-person and online.

Since 1972, CJE SeniorLife has been the go-to organization for thousands of older adults and their families in the Chicago area; we provide a continuum of care to nearly 25,000 seniors and their caregivers each year.

Salary range

$175,000 - $200,000

Job Description

Duties and responsibilities:

Collaborates with members of the leadership team to identify ways IT can assist the agency in achieving agency goals and enhance the user experience.
Ensures technology adequately supports the current and future needs of the agency
Creates, maintains and executes strategic plans with solutions that elevate and scale capabilities across IT and the agency.
Communicates goals and projects succinctly, regularly and transparently with agency leaders and stakeholders.
Drives decisions using stakeholder input and communicates those decisions effectively.
Manages the day-to-day operations of IT.
Identifies, influences and drives continuous improvement across the agency
Identifies areas for improvement; develops and enforces IT best practices, policies and procedures that are best-fit solutions for agency needs.
Grows the skills and capabilities of the IT organization through diligent and constructive feedback, guidance and coaching to staff.
Fosters a culture that represents and reinforces CJE values; focuses on accountability and great customer service.
Assists in building a project management philosophy and capability within CJE.
Effectively identifies, communicates and manages benefits and risks associated with the IT ecosystem and technology projects.
Manages workload and resources effectively to drive successful outcomes.
Develops and manages the IT budget; ensures alignment to spending plans.
Oversees and maintains relationships with vendors, partners and service providers to ensure mutual success.
Manages and negotiates technology contracts and agreements.
Secures data and IT systems; identifies, implements, and manages programs that reduce cybersecurity risk.

Required skills and abilities:

Excellent verbal and written communication skills across all technology proficiency levels.
Highly proficient at translating business needs as articulated by users into technological solutions, as well as translating technical concepts into a language that the user community can understand.
Past experience in leading an IT organization, including direct supervision of a team, managing establishing goals and objectives for a team, and creating metrics to foster a culture of accountability and customer service.
Ability to establish strong partnerships with agency leaders, stakeholders, service providers and vendors.
Process orientated; ability to identify and eliminate process gaps, as well as to simplify and/or automate for efficiency and improved customer experience.
Strong executive presence, with experience presenting to, communicating, and collaborating with Executive Team and Board Members.
Strong, demonstrated experience developing and managing a cybersecurity program, including incident response, risk management, secure software development, privacy and security controls, vulnerability management and training/awareness.
Experience working with and enhancing software development lifecycle processes and procedures.
Knowledge of business practices and procedures related to data privacy and regulation.
Visionary thinking with demonstrated experience building and executing strategic plans that elevate the user experience and achieve organizational goals.
Knowledge of cloud and on-premise server infrastructure, SD-WAN networks and VoIP solutions.
Ability to successfully create comfort when introducing change.
Experience with development and maintenance of CRM/Salesforce, Azure/Sharepoint/Microsoft, and custom application environments.
Comfort working within a complex technical architecture and demonstrated experience assessing and acting on opportunities for streamlining and modernizing infrastructure.
Knowledge of and ability to inform/review/strengthen software/system architecture and/or code development.
In-office presence required 50-80% per week
Minimum of five (5) years of managing and leading an IT organization

Education and Certifications:

Bachelor’s degree in information systems or other relevant degree from an accredited 4-year college or university

CJE SeniorLife is an equal opportunity employer.

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