We are an IT firm located in the Seattle area and have been in business for over 20yrs, with support in Portland, OR, and Denver, CO. We are rapidly growing and as such we have a need for numerous IT positions, if you have an IT background we are interested in hearing from you!

Our team of professionals is young, energetic, fun, and loves the IT industry. The most important quality we are looking for is a positive attitude along with a fun attitude towards IT. Our business operates as an MSP (Managed Service Provider), which means that we provide and manage IT services for our clients. These services include areas such as monitoring, reporting, maintenance, remote support, hardware upgrades, networking, and more. Because of the unique nature of our clients we are looking for a variety of people to help us assist our clients.

This will be an in-office position, with requirements to visit Client sites, as required. The role will consist of completing Remote Support/Administration for our full client base, and on-site support for Washington and Oregon Clients.

Essential Duties and Responsibilities

Maintain Windows server infrastructure, including backups, OS/firmware patching, and monitoring performance
Deploy Physical Server Hardware
Complete Windows Server Migrations from Legacy Systems
Maintain network LAN/WAN infrastructures and monitoring performance
Maintain AD environment in client networks and on subscribed services
Perform day-to-day support activities to maintain client employee systems: Server, desktop, and network access
Procure and deploy new software and hardware as needed
Maintain software licensing, as well as a license library to track available and used resources
Train employees in the use of software and hardware as needed
Provide clear and calm support in the event of an emergency
Stay current on emerging technology, and be able to provide recommendations for future technology investments
Interact with employees to understand the way they perform work, and seek creative ways to improve our workflows with technology
Attention to detail and strong ability to detect issues quickly
Capacity to work independently or with little supervision
Ability to understand management’s business and industry needs, and specialized requests
Organizational aptitudes and the capacity to organize workload
Strong network analytical and troubleshooting skills with the capability to handle and own critical issues through to resolution

EDUCATION/EXPERIENCE

Bachelor’s degree in a computer-related discipline such as computer science, computer software/computer systems engineering, computer systems and networks, network security management, etc. and 3 years minimum experience in Enterprise Systems Administration; or 5 years related experience and or training; or equivalent combination of education and experience.

-Desired certifications, but not required, CCNA/CWNA/CMNA, MCP, MCSE, A+, Network+, Security+, Azure, or other relevant certs.

-Experience (within a Corporate Environment) with the following vendors desired:

Microsoft Windows Server (2016, 2019, 2022) Administration
Server Migration/Upgrade (In Production Environments)
Microsoft 365 (Administration)
Microsoft Intune / Autopilot (Deployment/Administration)
Azure AD / Entra ID Admininstation
Microsoft Azure / Amazon AWS (Deployment/Administration)
Windows (10/11) Administration
DATTO BCDR
SonicWALL (Firewalls)
Cisco (Firewalls/Switches/Wireless)
Cisco Meraki (Firewalls/Switches/Wireless)
Aruba (HPE) (Switches/Wireless)
VPN (SonicWALL / Meraki)

REQUIREMENTS

MUST be able to travel to Corporate HQ (Kirkland, Washington), as required.
Non-restricted Washington driver’s license
Reliable vehicle with current registration and insurance
Ability to maintain professional appearance
Ability to maintain punctuality
Willingness to participate in rotating on-call schedule
Willingness to continue education/attain Certifications if/when requested
Ability to work well in a team
Ability to work on and adjust to multiple client networks in one day
Ability to handle stressful situations
Ability to carry up to 40 lbs
Ability to utilize ladders
Background check required

NOTE: Final round of Interviews will be in-person at our Corporate HQ (Kirkland, Washington).

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