Become a part of Covered California’s IT Service Chief

Your Opportunity:

Join the Covered California team!

As an Information Technology Manager II, this position is tailored for a strategic leader tasked with guiding the Client Technologies and Enterprise Voice units through a transformative era marked by innovative projects and an evolving organizational framework. The appointed individual will play a pivotal role in spearheading the implementation of the, leading the Incident Management and Access Automation projects, advancing the service and educational capabilities of the Service Desk, and driving forward the Future of Work and Service Catalog/Configuration Management Database (CMDB) initiatives.

Candidates will confront the challenge of navigating through shifts in organizational structure and service offerings, requiring a robust combination of technical expertise and dynamic leadership capabilities. The opportunity to engage with state-of-the-art technology in a progressive work environment, all while contributing to the organization's mission, is designed to attract distinguished professionals.

Essential for this role is a comprehensive understanding of Service Desk operations, IT service delivery protocols, workstation management, utilization of collaboration tools, and oversight of asset management and ITSM tools, complemented by knowledge of IT procurement strategies.

Success in this role is encapsulated in three critical personality traits: visionary leadership, the capacity to articulate technical concepts to varied audiences effectively, and the versatility to adapt to swiftly shifting priorities. Achievements will be measured by enhanced services including support and training for applications and systems, the effective implementation of the IT Service Catalogue/CMDB with established and met SLOs, the automation of access management, and the comprehensive overhaul and enactment of the incident management protocol. This role offers an exceptional opportunity for a forward-thinking leader eager to pioneer at the vanguard of technology and service excellence.

Salary:

ITM II - $11,056.00 - $13,439.00 Per month.

Application Deadline: 10/20/2024 @ 11:59 pm PST

Required Documents: Application, Resume

Qualifications We’re Looking For:

Proven experience in managing Service Desk operations, Client Relationship Management, Workstation Management, Collaboration and Asset Management functions
Experience working in complex organizational structure with a focus on IT service delivery
Proficiency in IT Service Management tools and platforms, familiarity with asset management systems, best practices and state policies
Strong understating of IT procurement processes
Knowledge of industry-standard and oversite agencies IT security practices
Demonstrated ability to lead and inspire a high-performing team

Minimum Qualifications:

ITM II – Information Technology Series - CalHR

Employee Benefits:

Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.

Note:

To apply to this position, review this advertisement and complete your application via CalCareers at: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=452893

Please send any questions regarding the application process and/or position to Careers@covered.ca.gov

New to state civil service employees are typically hired at the minimum of the salary range

Covered California jobs

Information Technology Manager