The KONG Company is seeking a candidate to fill a Systems Administrator position supporting KONG’s Global IT operations. The candidate will work closely with the entire IT team and will take direction from the IT Director and Senior Systems Administrator to maintain the smooth operation of KONG’s complex IT Infrastructure. The candidate will provide support on a Monday-Friday business-hours schedule, also responsible for rotational on-call duties, extended hour, and weekend support as required by business or emergency situations. All work is to be performed based on service level agreements (SLA) and industry-accepted service delivery standards. Candidate is required to support the development, documentation and tracking of performance metrics and IT processes.

Responsibilities

Setting up administrator and service accounts, tuning system performance, installing system-wide software and allocate mass storage space.
Manages end user technology needs and support requests.
Evaluates hardware, software, network and process tools.
Develops and monitors policies and standards related to the use of computing resources.
Maintain Windows Active Directory & Microsoft Azure Entra Connect and related tools.
Maintain system backups, replications, modifications, and disaster recovery procedures.
Maintains Group Policy and applies local security policies.
System hardware and application software installation and configuration.
System monitoring using installed tools as well as external tools.
Maintains system and application security settings based on commercial best practices.
Identify and execute process improvements to enhance system performance and reliability.
Collaborate with cross-functional teams to ensure seamless IT operations.
Conduct regular system audits and performance tuning.
Responsible for maintaining the virtual infrastructure hardware, operating systems, storage, and virtual servers which support KONG’s business functions.
Develops and maintains detailed documentation and standard operating procedures.
Implement and adhere to ITIL best practices for incident, problem, and change management.
Provides support, coaching, and reviewing the work of IT peers including interns.

Requirements

Bachelor's degree in a relevant technical discipline and six or more years of overall related experience with Systems Administration in a Virtualized Windows Server environment (e.g. 2016, 2019, 2022).
Two or more years of experience with VMWare management and administration required to be successful.
Two or more years of experience with Citrix Cloud implementation and management experience including DAAS and WEM required to be successful.
Two or more years of experience with back-end Infrastructure technologies and principles (Virtual Servers, Storage, Backups, Disaster Recovery, Security) required to be successful.
Experience with storage area networks and network attached storage (Dell VXRail, HP Nimble, Synology)
Extensive experience in systems administration and process improvement
ITIL Foundation certification preferred
Advanced scripting knowledge such as PowerShell 2.0/3.0/4.0, Python, and Perl.
Strong problem-solving skills and ability to implement process improvements.
Excellent communication and leadership skills.
A thorough knowledge of networking principles including local and wide area IPv4 networks, DNS, and VLAN Management.
Be able to work in a rapid paced environment and must be able to work independently.
Travel to other out of state locations may be required (on average 2-4 times a year).
Ability to occasionally lift and/or move up to 50 pounds.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Compensation

From $80,000 annually
Quarterly profit sharing

Work Location

KONG Headquarters - Golden, Colorado
Onsite Monday through Friday

Benefits

Health, Dental and Vision Insurance with low-cost premiums
Access to voluntary benefits
Employer paid short-term/long term disability and life insurance
401k with employer matching
12 Paid Holidays
Personal Leave Accrual
Pet Insurance, Tuition reimbursement, dog toys, and more!

KONG Company jobs

System Administrator