Position Summary: The Director of Technology will be responsible for optimizing Health Career Connection’s (HCC) technology infrastructure and ensuring its alignment with our organization’s goals. They will be responsible for overseeing the day-to-day tasks related to information technology, program management, IT strategy, team leadership, and project management. The position will need an experienced, high-caliber, collaborative professional who brings deep project management expertise and a track record of achieving the intended results of large scale, complex IT strategy initiatives. Comfort with and capability to operate in a start-up environment and project and help create necessary structure, plans, programs, and processes is essential.

Essential Duties and Responsibilities

Network Management: Configure, manage, and monitor network equipment including routers, switches, and firewalls.
Address network connectivity issues and optimize network performance.
Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Direct technological research by studying organization goals, strategies, practices, and user projects.
Implement and enforce network Cybersecurity measures in compliance with NIST and other relevant regulations.
Verify application results by conducting system audits of technologies implemented.
Preserve assets by implementing disaster recovery and back-up procedures, and information security and control structures.
Maintain accurate records of IT assets, configurations, and incident reports.
Work on strategies for network enhancements and standardizing equipment and platforms.
Stay up to date with professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Manage, maintain, and troubleshoot all system software, hardware, and database needs.
Provide support to website development team and manage user information.
Ensure website functionality is maintained and supported.
Create policies and procedures relating to IT operations, compliance, regulations, and user platforms.

Competencies:

Achievement Focus: Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Managing Customer Focus: Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus.
Planning and Organization: Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving: Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associates degree in Computer Science, Information Technology, or related field; and a minimum of 10 years related experience and/or training; or equivalent combination of education and experience. Must possess strong background in Information Technology, including program management, IT strategy, and project management

Language Ability: Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Computer Skills: Proficiency with network management and data processing, hardware platforms, enterprise software applications, and outsourced systems. Familiarity with programming languages.

Certificates and Licenses: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Systems) are a plus.

Supervisory Responsibilities: This job has supervisory responsibilities over IT staff and vendors.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to stand, walk; use hands to finger, handle, or feel and talk or hear. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

HCC organization is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs.

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Director of Technology