As a leading provider of IT consulting and managed services, we cater to the small-medium business market across all verticals ranging in size from 1-150 and those having anything from a local presence to a national one. Our team thrives in a dynamic, fast-paced environment, providing various technical services to clients with diverse needs. We value knowledge, agility, and a team-oriented approach.

Job Summary:

We seek a dynamic and skilled Senior Systems Engineer / Network Administrator with 3-5 years of experience in IT, particularly within an MSP or corporate helpdesk setting. This role involves high-level consulting, system and network troubleshooting, and robust interaction with both internal teams and clients.

Everyone is expected to be a multi-tech aware and capable individual and we focus on never having anyone be just the “printer guy.”

Responsibilities:

- Provide advanced support for end users and customer networks, including on-site visits and remote support.

- Engage in all phases of client projects: presales, planning, implementation, and escalated post-sales support.

- Troubleshoot and diagnose issues across Windows environments, networking, and associated technologies.

- Maintain and upgrade system and network installations and configurations.

- Develop documentation to enhance team efficiency and support junior staff.

- Communicate progress and issues to management and clients regularly.

- Manage tickets and deliver timely solutions, ensuring high levels of client satisfaction.

- Participate in training and certification as directed by management.

- Operate outside standard business hours as required for project needs and client support.

Required Qualifications:

- 3-5 years of relevant IT experience (ideally in an MSP environment)

- Strong troubleshooting, critical thinking, and multitasking skills.

- Excellent interpersonal and communication skills, including proper phone etiquette.

- Experience with network protocols, DNS, DHCP, VPN, and familiarity with Cisco and SonicWALL technologies.

- Understanding of Microsoft 365 Administration, Active Directory, and Group Policy.

- Experience with helpdesk and remote support tools, preferably ConnectWise or Autotask.

- Valid US driver's license with a clean driving record.

Preferred Qualifications:

- Industry certifications (e.g., Microsoft, SonicWall, Cisco).

- Experience with Hyper-V, Intune, and other advanced technologies.

- Previous consulting and client-facing experience.

Personal Attributes:

- A pronounced work ethic with a thirst for knowledge.

- Confidence and modesty in client and team interactions.

- Ability to work well within a team and independently.

Application Requirements:

- Send a current, sharp resume.

- Cover letter describing why you are the ideal candidate.

- Outline of your 5-year career vision.

- Ability to pass a background check.

What We Offer:

- A challenging role with exposure to a variety of technical scenarios.

- Opportunities for personal and professional growth.

- A collaborative and supportive work environment.

We look forward to welcoming a motivated and talented individual to our team who is eager to advance their career and make a significant impact on our operations and client satisfaction.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off

Compensation package:

Bonus opportunities
Hourly pay
Overtime pay
Yearly bonus
Yearly pay

Experience level:

3 years - 5 years

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed

Experience:

Help desk: 3 years (Required)
Managed Service Provider (MSP): 3 years (Preferred)

Ability to Commute:

Lenexa, KS 66215 (Required)

Ability to Relocate:

Lenexa, KS 66215: Relocate before starting work (Required)

Work Location: In person

nXio jobs

Senior Systems Engineer / Systems Administrator