IT Cybersecurity Support Technician - Tier 2

STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as an established Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions.

We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as a IT Cybersecurity Support Technician - Tier 2. A Tier 2 Technician is responsible for providing technical support of desktop and network environments. This support will include workstations, servers, printers, networks, and vendor specific hardware and software. The position requires daily customer interaction and documentation of efforts.

IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.

This is an in-office position located in Livonia, Michigan 48150.

No remote only candidates will be considered. Relocation is not available for this position.

Responsibilities & Qualifications:

IT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook)
Support of Backup Solutions and Processes
Technical support at the network level: WAN and LAN connectivity, firewalls, and security
Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
Malware, spam, and antivirus support on desktops and remediation of Cybersecurity issues when applicable
Communication Skills:
Strong communication skills when interacting with external clients, vendors, and internal teams.
Ability to articulate complex security concepts clearly.
Event Log Monitoring and Investigation:
Monitor and investigate event logs for suspected activities.
Identify potential security incidents and respond promptly.
Threat and Vulnerability Analysis:
Conduct threat and vulnerability analysis to assess risks.
Propose mitigation strategies based on findings.
Security Incident Handling:
Investigate, document, and report any information security issues.
Collaborate with relevant teams to address incidents effectively.
Understanding of Cyber Threats:
Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks.
Stay updated on evolving threat landscape.
SIEM Proficiency:
Use and understand Security Information and Event Management (SIEM) solutions.
Leverage SIEM data for threat detection and incident response.
Knowledge of Other Cybersecurity Tools:
Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners.
Problem-Solving Under Pressure:
Apply problem-solving skills effectively even in high-pressure situations.
Prioritize and address security incidents promptly.
Effective Communication:
Present security findings and recommendations to senior leadership.
Excellent written and verbal communication skills.
Attention to Detail and Organization:
Strong attention to detail when analyzing security data.
Organize findings and create comprehensive reports.
Independence and Teamwork:
Work independently on security tasks.
Collaborate effectively within a team environment.
Linux experience preferred

REQUIRED EXPERIENCE:

2+ years configuring and troubleshooting ENTERPRISE FIREWALLS
2+ years configuring and troubleshooting VMware AND Hyper-V
2+ years configuring and troubleshooting ENTERPRISE BACKUP SOLUTIONS
2+ years configuring and troubleshooting IPSEC and SSL VPN
2+ years M365 Administration Suite, including Entra, Intune and email security
2+ years of Ransomware mitigation and Device Hardening
Thorough understanding of public and internal DNS configurations
Moderate understanding of Certificates and CA’s
Moderate understanding of subnetting and network addressing
Ability to evaluate, size and design Servers and Storage
Ability to recognize and recommend hardware and software upgrade opportunities for existing clients.

Stack Cybersecurity jobs

IT Support Technician - Tier 2