A Manager, Project Management Office (PMO) is responsible for handling an array of internal and external customer support responsibilities. Some of these tasks include interacting with customers over the phone, via email and via Team's meetings. Throughout these interactions, the Manager, PMO must maintain a high level of professionalism and present the organization in the best light possible. The Manager, PMO has Project Coordinator direct reports and is responsible to mentor and guide them in their daily activities.

Our growing PMO team is looking for a skilled problem solver to join our team as a Manager, PMO. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The Manager, PMO will have Project Coordinator direct reports and will manage and develop them to become Project Managers.

Provides Project Management and Sales support for processing customer orders, creating PO's to vendors, invoicing customers, and overall Project Coordination with a high degree of accuracy
Manages a team of Project Coordinators who manage small customer projects to include ordering materials, issuing PO's, coordinating and providing daily updates to customers on progress. Utilize Project Management tools such as project schedules, issue logs, contacts lists and meeting notes templates. The Manager, PMO also manages projects directly
Lead project status meetings with customers and Sales. Capture action items and follow through to completion
Creates PO's, Change Orders, Spare Parts Quotes, etc. in support of Project Managers and Sales
Responsible for maintaining a high level of professionalism with sales, customers, and vendors and works to establish a positive rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Manage and develop Project Coordinators

Requirements

Associate degree/Bachelor's degree in Supply Chain Management or business-related field preferred
Project Management experience with strong attention to detail and ability to multi-task
Team development and management experience
Process improvement SOP development experience
Experience with Microsoft Office Suite (Excel, Word, Project, etc.)
Smartsheet, Sage Intacct, Salesforce, SharePoint experience desirable
Experience with budget forecasting/maintenance
Excellent verbal and written communication skills
Position is based in Belton, MO
Hybrid position. Some travel (up to 25%) required as necessary

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax & Roth)
Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
Voluntary Life & AD&D Insurance
Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
Pet Insurance
Milk Stork Program
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick & 10 Holidays)
Training & Development

KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

KPI Solutions jobs

Manager, Project Management Office