SWBC is seeking a talented individual to administer and enterprise systems, monitor tickets and alerts as well as ensure system up-time, provide system performance analysis, and troubleshooting for production Windows Server environment. This person will serve as a Tier 2 escalation point from Desktop Support and Helpdesk teams. The individual also assists in management of physical infrastructure of servers and storage including hyperconverged (HCI) components.

Why You'll Love This Role

In this role, you will work with a group of individuals who seek a common goal of ensuring stability, scalability and security of our infrastructure. As part of an agile and innovative team, you will work closely with peers at multiple levels. You will employ various tools and skills to ensure our systems meets the needs of our users. Beyond a well-balanced career opportunity and unique experiences that will grow your skills, our team is diverse in all aspects, passionate about collaboration, and leverages technology and automation, as well as celebrates our success as a team. Our leaders recognize that growth, autonomy, work-life balance, professional development, continuous improvement, and a commitment to shared values are key enablers of our success. We work hard, take care of each other, and deliver positive outcomes daily.

Essential Duties Include The Following

Monitors and reacts to alerts with the primary focus of uptime and continued operations of the server environment.
Serves as escalation point for on-call or ticket issues raised by external parties.
Monitors and provides initial response and resolution to tickets related to the systems infrastructure.
Troubleshoots performance issues and assists in root cause analysis including execution of problem resolutions and proactive tuning.
Configures and administers Windows based systems adhering to engineering defined standards, including management of operating system (OS), active directory (AD), and associated systems.
Performs all other duties as assigned

Serious Candidates Will Possess The Minimum Qualifications

High school diploma or GED required.
Some courses in Information Technology or Information Systems from an accredited college or university or related experience preferred.
Minimum of two (2) years of experience in Window systems administration and multiple server administration.
Basic knowledge of business processes, applicable laws, and regulations.
Developing organizational and planning skills, collecting and analyzing data, and managing priorities and deadlines.
Working multi-tasking and problem solving skills.
Basic negotiation skills.
Able to communicate and interact effectively in verbal and written communications.
Able to work collaboratively and build relationships.
Working ability to analyze, organize, and prioritize work and be adaptable.
Working knowledge in Microsoft Office, including Outlook, Word, and Excel.
Working knowledge of Windows server administration.
Developing knowledge in scripting (PowerShell or other).
Developing knowledge in network concepts.
Able to use basic office equipment, including copy machine, personal computer, and fax.
Able to type 35 WPM.
Able to travel locally or nationally by car or plane.
Sit for long periods of time performing sedentary activities.
Stand, stoop, and kneel to file for long periods of time.
Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:

Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program
Based upon employee eligibility

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

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