Who we are

BMF is a global integrated creative marketing agency known for humanizing brands in unexpected, inspiring, and impactful ways. Now celebrating 20 years in business, the award-winning boutique agency is helmed by partners Brian Feit, Bruce Starr, and Ed Starr, and is supported by an experienced global team of both long-standing BMFers, and recent executive-level hires.

BMF’s international network of cross-disciplinary creative marketers build extraordinary brand experiences around the world, and across channels. The agile team provides a fully integrated service offering, from strategy and creative to experiential, digital, talent, and public relations. Elevating brands who seek a relevant role in cultural conversations important to their audiences, BMF has a global client roster that includes Marriott, Visa, Disney, Estée Lauder, Crystal, Lamborghini, Gucci, Lilly Pulitzer, and Japan Airlines.

BMF has been recognized for its legacy of boundary-pushing work, and as an innovative marketing industry force. Among its many accolades, BMF was most recently honored by Ad Age as a 2023 Small Agency Award winner in the “Campaign Of The Year” category for its work with CBS.

BMF is an LGBT-owned business certified by the NGLCC (nglcc.org) with diversity and inclusion as part of the agency’s core DNA.

Our growing and dynamic agency is now looking for a Vice President to join our Client Services team.

Does this sound like you?

As a Vice President of Client Services at We Are BMF, you will function as the vertical lead for a group of accounts and be responsible for overseeing a Clients Services and cross disciplinary team that builds, executes and scales cross-functional programs or integrated marketing campaigns. You are a proven collaborator who is solution and detail-oriented. You are an incredibly self-motivated, high energy individual who can function in a high-demand, performance-driven environment.

You will cultivate and maintain working relationships with new and existing clients across the agency. Based in Miami you will guide clients in planning and goal setting, working with a team to deliver a strategic framework, and narrative, while also being accountable for the fulfillment of all project deliverables across a client campaign/program from start to finish.

People skills are a must for maintaining strong, strategic, and transparent relationships with clients and partners while also supervising, training, and inspiring talented, high-performing junior-level employees within your team to achieve professional growth and success.

Key Responsibilities

Leadership, Performance Management & Talent Development:

Provides leadership to the client services organization, and counsel to the EVP, Department Head, and executive leaders, in implementing client and growth objectives, supports and implements Accounts process improvements that appropriately reflect the business goals of the agency.
Takes responsibility and accountability for the success of all employees who are a part of the integrated team that they lead, clearly communicating and facilitating roles and responsibilities delineation, and providing guidance, mentorship, and tools to facilitate goal achievement.
Contributes to building a team environment that facilitates mutual respect and partnership across functions, strategic thinking, appropriate risk-taking, open lines of communication between team members, ongoing performance feedback, professional development, and adherence to agency policy.
Hires, trains, develops, and manages a high-performing client services direct report team focusing on new customer acquisition and retention of valued clients.
Partners with the Operations team to maintain a steady pipeline of candidates and participate in the successful recruitment of top talent at all levels.
Conducts timely and constructive performance reviews for their direct reports.

Client Relationship Ownership & Leadership:

Act as a business leader within respective verticals and counsel clients and drive client leadership; own client partnership, retention, and accountability for the health of the business relationship
Manage high-level client relationships while also building and improving those relationships with key objectives of increasing We Are BMF profitability, delivering on clients' goals, while also spearheading best practices and organic growth
Develop plans for servicing clients, growing existing client business, and ensuring that all program objectives are understood and executed
Lead high-level / retainer budget conversations with clients
Develop trust with clients to ensure long-term relations with clients

Account & Project Leadership:

Own, lead, direct, and manage integrated account/project teams in effectively overseeing the execution of all vertical client initiatives from inception through completion, while also ensuring efficiency and profitability.
Leadership of periodic strategic planning efforts, advisory/strategy consulting engagements, and accountability for the quality and business impact of ongoing client work within your respective vertical
Active participation in milestone client calls, strategic and tactical planning sessions with specific client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals, and budget management
Works cross-functionally with the Business Development, Strategy, Public Relations, Digitial, and leadership teams to help properly define client expectations, and support methodologies to ensure overall agency success
Initiate and sell in opportunities for organic growth that generate significant income for BMF
Own significant milestone client presentations, showcasing functional experts to sell; sign off on final plans
Ability to project manage and provide proactive communication with all internal key leadership stakeholders from start to completion of a client-service program

Administrative Responsibilities:

Responsible for determining staffing needs within the Client Services/account team and extended teams
Responsible for managing team bandwidth, forecasting hours, and leading project resourcing decisions
Responsible for developing client SOWS, Change Orders, and LOI’s
Responsible for managing annual client budgets and overseeing all client billing and financial activity

Requirements

10+ years of account management experience in an agency environment (or a mix of in-house and agency backgrounds), including budget management for > $10MM in annual billings
6-7+ years of experience hiring, managing, and developing a team who are responsible for the day-to-day execution of client programs; Must thrive in building highly effective teams; possess strong people management skills
Proven strategic leadership and cross-team program management in a diverse matrix environment
Proven track record in client service, strategy development, partnerships, production and execution
Expertise in client's vertical industry - including but not limited to Travel/Hospitality, CPG, Spirits, Luxury, Fashion, and Beauty; Fortune 500 client experience preferred.
Ability to generate revenue-producing initiatives for organic growth
Excellent verbal, written communication, and presentation skills
Typical travel requirement of 30% to 50% including internal needs, with clients and prospects, and industry events; travel will fluctuate with activity and opportunity, and at times the requirement will be greater.
Ability to work in a hybrid (remote & in-office) work environment

Competencies

Proven leadership and mentoring skills
Creative, entrepreneurial drive
Experience developing and leading integrated campaigns for well-known brands
Ability to collaborate effectively at all levels and functions
Ability to plan strategically and lead work plans
Organizational and time management skills, and ability to meet deadlines
Excellent communication and negotiation skills
Excellent presentation skills (virtual and in-person)
Experience delivering client-focused solutions
Proven track record of meeting and exceeding targets
A client or customer-oriented attitude
Reliable and self-motivated
Strong Keynote, Google, and Excel literacy
Calm, polite, and professional attitude
The ability to speak a second language is an asset
Superior problem-solving aptitude and ability to make sound judgment calls
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Proven track record in working in fast-paced environments
Proven track records in managing multiple clients/projects at a given time

What we bring to the table:

We want you to be part of a dynamic and creative team where you will have the opportunity to show customers a different way to look at the ordinary. We are vanguards in creative strategy and experts in leveraging emerging trends in music, art, fashion, beauty, entertainment, travel, and technology. We connect brands with media, influencers, artists and consumers to create today's leading experiential activations in the market. And we’ve got the cred too: we were featured in Event Marketer's IT List of Top 100 Event Agencies from 2016 through present.

We offer:

A fast-paced, creative, and collaborative environment with supportive leadership.
An international portfolio of clients and recognition as an award-winning integrated global creative marketing agency
A culture that values ideas and innovation from everyone at every level.
An environment that celebrates and believes in diversity and inclusion while also putting equity towards the cause
On-going professional development and training; we will empower you to take charge of your career path.
Strong benefits including health and dental, 401K, Transit Check, Flex Spending and unlimited time off.

To apply, please send your resume and cover letter to bmfjobs@wearebmf.com or apply directly through LinkedIn.

We Are BMF jobs

Vice President, Client Services