Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-449746

Position #(s):

441-175-1402-XXX

Working Title:

System Administrator

Classification:

INFORMATION TECHNOLOGY SPECIALIST I

$6,323.00 - $8,475.00 A

$6,954.00 - $9,319.00 B

$7,635.00 - $10,230.00 C

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

California’s Department of Health Care Access and Information ensures healthcare access is provided to Californians where it is needed most. With offices in Sacramento and Los Angeles, we strengthen the state’s healthcare system through facility construction, expanding the health workforce, and providing health information. Our diverse team upholds the values of professionalism, innovation, equity, and service. We can provide you with the tools to start, build, or transition your career while making an impact for all Californians.

At HCAI’s Office of Information Services, we shape conversations and generate impactful insights about California’s healthcare landscape from data submitted to us by hospitals, health plans, prescription drug manufacturers, and California’s health care workforce. These conversations and insights inform policymakers, researchers, community leaders, and the broader health care industry regarding topics such as health care cost transparency, the total cost of care, and health outcomes. Our mission is to expand equitable access to quality, affordable health care for all Californians. Join a dynamic team of technology enthusiasts implementing and maintaining innovative solutions to meet the Department's needs.

HCAI demonstrates a commitment to building an inclusive work environment that promotes diversity, where employees are appreciated, and comfortable as their authentic selves. We value our employees’ skills, experience, and unique perspectives because they enrich our workforce and make us stronger. We embrace and support a culture providing equitable opportunities which empowers health care access and information serving diverse CA populations.

To learn more about HCAI, visit: http://HCAI.ca.gov/

Job Description And Duties

Hybrid Telework Opportunity

Under direction, incumbents may perform a wide variety of tasks requiring regular, innovative problem solving within broadly stated and non-specific guidelines. The scope typically includes multiple program areas and involves planning, developing and implementing technological solutions that are essential to the missions of the overall organization or affect large numbers of people on a long-term or continuous basis in the Client Services and System Engineering domains.

Typical tasks performed within each domain may include:

Client Services:

Configure, deploy, and maintain end-user devices.
Install, configure, maintain, and troubleshoot desktop and mobile applications.
Perform problem and incident management related to client technologies.
Recommend incident control/problem management process improvements.
Conduct research and analysis of new client technologies.
Analyze data to identify trends or relationships among variables.
Install, configure, and/or maintain systems. Document design specifications, installation instructions, and other system-related information.
Install or repair hardware or peripheral equipment.
Provide metrics on services to support service level agreements.

System Engineering:

Advise, create, or participate in the design of new system architecture, standards, and methods to support organizational needs.
Conduct research and perform analysis to recommend system upgrades, cost-effective solutions, and process improvements to meet current and future needs.
Consult with stakeholders to identify infrastructure system requirements and recommend technology, hardware, software, and plans installation
Co ordinate system installation, operations, maintenance, repairs, and/or upgrades.
Execute test plans for system upgrades or releases.
Install, configure, administer, test, and maintain communication infrastructure systems.
Troubleshoot, track, and conduct root cause analysis of system/database/operational issues utilizing standard procedures until resolved or escalated.

The incumbent leads and participates in Tier 2 and Tier 3 network and server support as part of the Enterprise Infrastructure Group. Leads and participates in network, system, and infrastructure support services. The incumbent leads and participates in server installations, backups, and patching. The incumbent will lead and participate in managing HCAI network equipment and internet connections. Incumbent troubleshoots technical issues with software and hardware in support of Tier 2 and Tier 3 duties. Incumbent leads and participates in documenting activities performed and writes knowledge base articles. The incumbent is responsible for the maintenance and operations of automation and monitoring tools.

Take a 2-minute survey to tell us why you applied for HCAI! - https://forms.office.com/g/B6eXh2NKpZ

You will find additional information about the job in the Duty Statement .

Special Requirements

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include a copy of your unofficial transcripts and/or license for verification. Official sealed transcripts will be required upon appointment. If it is determined an application does not meet the Minimum Qualifications, the applicant will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Applicants who have been withheld may file an appeal with the State Personnel Board.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/26/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Access and Information

Attn: Department of Health Care Access and Information

2020 West El Camino Avenue, Suite 1016

Sacramento , CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Access and Information

Department of Health Care Access and Information

2020 West El Camino Avenue, Suite 1016

Sacramento , CA 95833

Drop off at 8th Floor Receptionist, Attention Human Resources

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Other - Unofficial transcripts must be included if qualifying under an education pattern of the minimum qualifications. If selected, official transcripts will be required upon appointment.
Statement of Qualifications - A Statement of Qualifications (SOQ) is required . (The SOQ is a separate document with your Name and Job Control number noted on the top, typed in Arial 12 pt font, no more than two pages.) Resumes and cover letters do not take the place of the SOQ. Applications without a clearly titled SOQ or failure to follow instructions above will not be considered for the position.
Please describe how your knowledge, skills, experience, and education relate to the qualifications listed in the job description.
What is your experience working with cloud services? Provide an example of work you have done.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

California Department of Health Care Access and Information jobs

System Administrator