IT Manager

Reports to: Director of Operations and Projects

Key Responsibilities

JMA and Client Web Development/Web Maintenance Projects

Strategy and planning: work with communications team in web design planning process
Provide direction on optimal platforms/templates to achieve client goals
Creation of site layout/user interface from selected design concepts by using standard HTML/CSS practices
Design, build, or maintain web sites, using authoring or scripting languages, content creation tools, management tools, and digital media
Write supporting code for web applications or web sites
Placement and layout of web site pages given client provided content
Evaluate or recommend server hardware or software
Recommend and implement performance improvements
Research/renew domain name registrations
Communicate with network personnel or web site hosting agencies to address hardware or software issues affecting websites
Perform website updates
Perform routine maintenance of existing sites and applications
Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups

Monitor and maintain computer systems and networks and other office equipment (printers/copiers, phones, etc.) to ensure end users can accomplish organizational tasks
Receive, prioritize, document and actively resolve end user help requests
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Support the migration to new systems, roll-out of new applications, and updates of software
Set up new users' accounts and profiles and deal with password issues
Test and evaluate current and new technology
Conduct connectivity and electrical safety checks on computer equipment
Other work as assigned

Other

Must be available to work onsite
This position will be during the work week approximately 5-10 hours per week (during business hours)

Experience and Qualifications

Associate’s Degree in a related field and at least four years of experience in the field or equivalent combination of education and experience.
Minimum of 2 years of experience in graphic design and website development and maintenance.
Familiar with a variety of IT concepts as well as extensive experience with desktop hardware, software applications and network connectivity.
Knowledge and experience with Mac, Windows and/or Unix type operating systems.
Experience with data and voice networking security is preferred.
Advanced skills in Adobe Creative Suite
Experience working with HTML, CSS and WordPress.
Strong attention to detail
Exceptional written, verbal and interpersonal communication skills.
Commitment to providing a high level of customer service.
Ability to plan and organize work and manage multiple priorities.

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