The Café Manager is primarily responsible for overseeing the operations of the Urban Café and guiding the performance of Urban Café Team Members. In addition to Urban Café P&L management, this is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. They must be focused on driving transactions, managing costs, and adding value to the guest experience.

Primary Duties and Responsibilities:

Ensure compliance with sanitation & safety regulations
Ensure that food quality and guest service standards are met
Drive the proper execution of all processes, systems and standards
Assist General Manager in the recruitment and hiring process of Urban Café Team
Train the Urban Café Team in preparing the full menu and in preparing drinks and ready-to-eat foods to the consistently high standard required
Train the Urban Café Team in executing above and beyond guest service; this includes order assistance, processing, follow up, and delivery.
Set and maintain a high standard and good example for the Urban Café Team regarding punctuality, attendance, and attitude and ensure these standards are always maintained
Set and maintain a high standard and good example for the Urban Café Team regarding cleanliness and hygiene, including a regular deep cleaning schedule
Actively work and manage key Urban Café shifts throughout each week
Develop and implement weekly operational plans based on seasonality, revenue, and party projections
Establish and manage product par levels
Partner with Party Coordinator to ensure related revenue goals are met
Plan and execute weekly labor templates based on projected revenue; this includes adjusting up or down based actual traffic
Drive Urban Café Menu and Party Add-On Strategy
Establish par levels for all products
Order products & supplies from Approved Vendors
Ensure all deliveries are received, stored, and logged correctly
Maintain effective inventory control, storage, and rotation to minimize waste
Manage the Urban Café Team, ensuring they always work to the expected standards
Adhere to scheduled shifts and willing to stay beyond when business or circumstances dictate
Manage the Urban Café P&L through execution of weekly processes that include revenue & party planning, labor planning & execution, inventory management, and overall performance analysis
Maintain a clear, well-organized, and easy-to-access Urban Café
Address and resolve guest concerns regarding the Urban Café
Participate in regular Team Meetings and Trainings, as and when required
Ensure daily utilization & validation of the Manager’s Red Book as a tool to facilitate alignment amongst the Urban Café Team
Other duties, as tasked by General Manager

Skills and Qualifications:

Minimum of high school diploma or equivalent required, some college preferred
Minimum of four (4) years’ previous F&B experience (quick service and/or restaurant experience)
1-5 years’ management experience in the hospitality field preferred
Must have a current ServSafe or similar Food Handling Certification, or be willing to obtain within the first 30 days of employment
Must have experience P&L management, including Revenue, COGS, Labor, and other Operating Expenses

Additional Requirements

Ability to lead, motivate and empower the Urban Café Team
Ability to align the Urban Café Team with Urban Air Adventure Park culture by balancing seriousness and having fun
Ability to take initiative 
Excellent interpersonal and communication skills
Ability to identify & rectify potential safety, operational, and/or guest services issues related to the Urban Café
Ability to establish goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision-making
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
Schedule writing for peak and non-peak times a plus

Physical Requirements

Work days, nights, and/or weekends, as required
Work holidays, as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 55 lbs.
Must have regular and predictable attendance

Perks:

Paid bi-weekly
Flexible Paid Time Off
Paid Parental Leave
Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
Competitive 401(k) Program with employer matching contributions
A positive work environment
And much, much more

Company Description

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Commitment to Equal Opportunity

Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

ADA

Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Unleashed Brands is proud to be an equal-opportunity employer.

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Urban Air Adventure Parks jobs

Cafe Manager