Education and Experience:

Diploma/Certificates in information technology or similar
6- 10 years Industry experience as a Network Administrator or Systems Admin.
Solid background in network administration and architecture.
Knowledge of TCP/IP and network management, WAN technologies/protocols
Knowledge and skills with DELL switches and SonicWall firewalls
Working with Windows Server 2008/2012 and some 2016 Server roles
Configuration, supporting and routine maintenance for server environments (VMware)
Experience installing, troubleshooting, and managing Microsoft products (Windows 7/10, and Microsoft Office application suite Office 365/ 2016)
Strong customer focus and ability to manage customer expectations.
Ability to understand and explain technical information to all types of audiences.
Understanding of security and segregation of duty requirements for an enterprise system

Duties

Maintain and monitor computer networks and systems including hardware, software.
Provide local and remote administration of client IT infrastructure including Servers, networking, storage systems, printers, and desktops.
Network Security Management including VPN administration and Cybersecurity best practices while keeping virus protection software up to date.
Installing and configuring network equipment, update or fix hardware or software issues.
Perform all Tiers of support with the ability to escalate in an efficient manner.
Configure and maintain and manage business continuity and disaster recovery platforms.
Documentation of support procedures, and network configurations.
Other IT related assignments & projects as required.

US Merchants jobs