Who We Are

Stellar Recognition™ is a NW Chicago based Industry Leader in the Awards & Corporate Recognition marketplace. Dynamic new products & ideas drive our 70+ year old national awards manufacturing & wholesaler organization. Our steady growth in the Corporate Awards dealer market has put us in the forefront of the recognition industry. The position is located in our NW Chicago (Jefferson Park) corporate office & manufacturing facility.

Job description:

Reporting to the Systems Administrator, the Junior System Administrator is responsible for:

• Provide technical support, solve basic user problems, and answer questions relating to desktops, laptops, tablets, peripherals, mobile devices, software, email, web, etc.

• Effective monitoring with professional resolution of technical/operational problems.

• Perform timely hardware/software upgrades and general maintenance tasks.

• Install, test, configure, diagnose, repair, and upgrade workstations/equipment/software.

• Manage PC setup and deployment using standard hardware/software setup.

• Identify, research, and resolve technical problems as needed (or by IT Team assignment).

• Working a flexible schedule to trouble shoot issues along with patching systems.

• Provides regular status updates/reports to IT Team for documentation or escalation.

• Routine maintenance/setup of OneDrive, MS Teams & VPN accounts for remote use.

Other IT Responsibilities:

• Assist in the development and implementation of IT policies, procedures and best practices.

• Assist with network maintenance, administration, troubleshooting, and security functions.

• Assist with creation of detailed and concise documentation regarding equipment, software, licenses and company IT assets.

• Assist with ongoing efforts on effective backups, disaster recovery and measures to prevent data loss and/or hardware failure.

• Assist with ongoing efforts on best utilization of cloud space such as Adobe Creative Cloud space and Microsoft One Drive solutions.

• Perform other IT-related duties/projects as directed by the IT Team.

• Ongoing training on integration and knowledge of telephony and ERP efforts.

• Minimum of an Associate Degree in a computer technology field (A+ and/or comparable certification) or 1-year of direct IT work experience.

• Must be detail-oriented, self-motivated with good oral/written communication skills.

• Ability to problem solve and troubleshoot desktop, laptop, tablet and mobile device equipment.

• Basic help desk knowledge of Microsoft products (focus on Windows 10/11, Office 365).

• Basic network troubleshooting skills, domains, Active Directory, subnetting. knowledge of info systems concepts and terminology.

• Must be a team player with a great attendance, attitude and problem solving abilities.

Bonus Skills/Experience Desired:

• Bonus skill/experience with administration of phone systems (digital and VOIP).

• Bonus skill/experience with administration of Sophos EDR, firewalls and VPN remote connections.

Schedule:

10:00 AM - 6:30 PM.
Monday to Friday.
Remote work potential after 90 days.

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Sports Awards jobs

Junior Systems Administrator