Manager of Information Technology

About TooJay’s

Since 1981 TooJay’s New York-style Deli has been a fan favorite. With 20 locations currently across Florida, we are famous for piled-high sandwiches, hearty portions of homemade comfort foods and made-from-scratch soups, salads and baked goods.

We believe our teams are our most valuable assets. We maintain that commitment by hiring friendly, motivated individuals who make positive contributions to a well-run restaurant. Our teams take pride in creating Simply Great Food and Simply Great Experiences for each guest. We offer our team members steady hours, flexible schedules and growth opportunities.

Job Summary for the Manager of Technology

The primary role of the Manager of Information Technology is to provide direction, leadership, and vision in the field of Information Technology and telecommunications. This position will stay abreast of current technologies to give our operators on all levels the tools to be effective in supporting our guests and team members.

Primary Responsibilities

Remain current on POS, operating systems and telecommunications to enable recommendations for software and hardware to maximize operating efficiencies and minimize costs
Ensure integrity and security of all systems and data
Manage and lead all direct reports; this includes coaching, developing and performance reviews
Create KPIs for team and department based on overall company goals
Manages 3rd party provider for On-Call IT support for hardware and software of all systems in place at multiple remote locations
Travel to remote locations for various projects, troubleshooting and general IT Service oversight
Perform regular software and infrastructure upgrades
Advanced network and user administration pertaining to setting up, maintaining, troubleshooting and backing-up systems
Budget, lead and project- manage team and all resources towards the development and implementation of various software/hardware rollouts
Monitor and manage all IT projects
Create clear and concise documentation for rollouts and support
Research and make recommendations on hardware/software purchases and negotiate agreements with vendors
Resolve issues in a timely and effective manner to minimize system downtime and risks

Additional Responsibilities

Provide on-site support for software/hardware updates

Maintain corporate software and ERP solutions

Produce monthly analysis reports

Assist in software development and deployments

Understand TooJay’s technology infrastructure and application platforms

Knowledge and Skill Requirements

Prior hospitality, multi-location retail or restaurant technology experience to include Point of Sale software, hardware, Inventory management

Strong understanding of cybersecurity principles and proven record of application

General working knowledge of cloud IaaS services such as Azure, AWS, Microsoft 365, SharePoint, and Exchange Online

5-7 years’ experience in technical leadership role

Detail & task oriented

General understanding of server backup methods and applications
Ability to manage Microsoft Server environment, including Active Manager administration, DNS, and DHCP
Moderate understanding of network technologies including IP Addressing, routing, switching, IPSEC tunneling, MPLS networks, and wireless technologies

Strong understanding and experience with Relational Databases & Interfaces

Able to read and create windows scripting programming

Ability to determine business requirements and suggest alternative methods for successful implementation

Strong prioritization skills

Proven ability to provide administration, support, and training for all Microsoft operating systems and Office applications

Physical Requirements

Ability to move throughout office and warehouse and restaurants

Lifting, walking, standing and bending involved

Operates basic office equipment including copier, fax, scan and telephones

Light work, 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, walking, standing and bending involved

TooJay’s Deli • Bakery • Restaurant jobs

Manager of Information Technology