Job Responsibilities:

Provide remote and on-site server/workstation/network support and maintenance
Install applications and operating systems on customer hardware
Investigate user problems and identify their source; determine solutions; test and implement solutions
Configure and install servers (Windows 2016-2022), firewalls (Cisco, SonicWALL, Meraki, Fortinet), switches (Cisco, Meraki, Aruba, Unifi) and other related equipment, devices and systems
Work in conjunction with the Project Manager to implement projects successfully
Review scope of work and perform implementation of projects
Create thorough and accurate documentation on all projects and support incidents

Knowledge Requirements:

Strong Networking, CLI, Configuration Knowledge
Strong knowledge with Microsoft 365 Administration
Familiarity with Microsoft Azure, Office365 Applications, SharePoint Online, AVD
Experience with systems administration tasks, such as Windows Server, Active Directory, Group Policies etc.
All Windows desktop and server operating systems
RMM platforms such as ConnectWise Automate
Familiarity with Cisco, Meraki, Aruba, Dell, SonicWALL network equipment
Familiarity with security products such as EDR, Vulnerability Management, MFA, Spam filter, DNS Protection etc.
Experience with VMware and Hyper-V virtualization platforms
Experience with Backup products such as Datto, Veeam
SAN Storage experience with Nimble, HP, Dell
Citrix Environments knowledge is a plus
PowerShell scripting knowledge is preferred
All Microsoft Office Productivity Suites
Apple product knowledge a plus

Qualifications:

5+ years of experience supporting and implementing network & systems infrastructure solutions
Previous MSP experience is a plus
Previous ConnectWise Manage experience is a plus
Professional, Industry, and/or Vendor certifications are a plus Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment. Certifications such as CCNA, SNSA, Azure Administrator Associate or equivalent are preferred
Strong multitasking and time management skills
Ability to concisely document issues and resolution steps
Ability to work independently and as part of a team

Benefit Package Includes:

WCA Technologies jobs