OVERVIEW:

We are currently seeking an IT Manager to provide technical support to corporate and remote field staff and help build the in-house IT team as the company grows.

KEY RESPONSIBILITIES:

At a minimum, the IT Manager will:

Coordinate with external IT Support vendor to provide onsite and remote end user support for incoming queries and issues related to computer systems, software, and hardware.
Drive compliance with IT Policy and best practices to maintain a secure computing environment.
Support implementation sites and assist with implementation hardware setup and support including network equipment and phone systems.
Assists with the user and license administration of systems including: Microsoft Azure AD, Jump Cloud, Office 365, Teams, VOIP phone systems and other end user platforms as required.
Administration of the company cell phone program to include provisioning, deprovisioning and asset management/tracking.
Help ensure corporate data and system backups are properly functioning and tested.
Provide excellent and timely customer service when responding to phone, online and in-person queries and service issues. Provide updates, status and completion information to end users and managers to ensure issue(s) have been resolved.
Image, install, and configure software on computers; load appropriate software packages such as operating systems, networking components, and office applications. Maintain daily performance of computer systems.
Work with vendors in coordinating repair and replacement of broken equipment.

CORE COMPETENCIES:

An ideal candidate for this role will demonstrate the following experiences:

5-7 years experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office and equipment; 1-3 years experience managing support teams preferred.

Strong oral and written communication, interpersonal and teamwork skills. Ability to interact effectively and positively with all levels of personnel.
Proven ability to coordinate geographically-dispersed resources.
Demonstrated ability to work independently and prioritize, solve problems and offer solutions, and maintain confidentiality.
Flexible, optimistic approach; committed to overcoming challenges; comfortable with change and ambiguity.
Ability to work under pressure and time constraints.
Ability to systematically analyze system requirements and troubleshoot complex problems.

MINIMUM REQUIREMENTS:

Ability to Travel: local and overnight travel for client implementations
Strong willingness to work in a production and office environment

Ability to Lift 50 Pounds

BS/BA in IS/IT or related field of study

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Information Technology Manager